TechKnowledge

TigerWifi Certificate Change

April 13, 2018 — TigerWifi's security certificate is expiring and a new one is being put in place. Depending on your devices and operating systems, you may experience a pop-up screen asking you to accept the new certificate, Trust the site, or click Connect. Please do so. For more information on specific devices and operating systems, there is an…

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myZou Direct Deposit access to require Two-factor Authentication

April 2, 2018 — Starting April 24, students will be required to re-authenticate through the Secure Authentication Toolkit when selecting the Direct Deposit menu option within myZou.  This will not affect the initial login to myZou.  This is to further protect student financial information from phishing attacks.  For financial information/questions, contact MU Cashiers Office at 573.882.3097.  For authentication issues, contact Help…

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Virtual Private Network (VPN) to require Two-Factor Authentication

April 2, 2018 — To further protect university resources, all VPN access will require two-factor authentication.  Throughout April, each VPN group will be notified via email when their group will move behind the new authentication process.  During the move, everyone must be logged off VPN.  If issues are encountered, contact Help Desk at 882.5000 or for 24/7 support, go…

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New Mobile Device Security Requirement

March 8, 2018 — On Wednesday, March 21, 2018, any mobile device with access to University faculty and staff email will be required to have a lock screen code for access.  This security measure is designed to protect your mobile devices against unauthorized access.  Without enabling this security feature, anyone with physical access to your mobiles devices could access…

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Annual Faculty & Staff Password Change

March 8, 2018 — If you have not changed your University password since July 1, 2017, you will be required to change it by April 11, 2018.  University passwords continue to be a target of regular phishing attempts, which have led to increasing numbers of compromised accounts.  Regular password changes are one line of defense against unauthorized access. To…

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Need Adobe, SAS, or other software?

Feb. 8, 2018 — DoIT offers many productivity and educational software products for sale to departments and faculty/staff/students. We work hard to secure the most competitive pricing with our vendors and want to pass that savings along to you. If you need Adobe Creative Cloud, SAS Statistical Programming, or other software, select the Continue Reading link below. Continue reading…

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New Cisco Phone and Voicemail Request

Jan. 17, 2018 — In 2018 we are improving and streamlining our customer request system.  Customers can now request new Cisco phones and/or Cisco voicemail through a tailored request form.  The form will guide you through the information needed for processing.  While it may take a little time to gather the information before submitting the request form, we will…

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Zoom is here!

Nov. 20, 2017 — While Zoom won’t decrease your travel time to St. Louis, it will speed up your online meetings with one touch start or join.  Zoom is our new, easy to use audio and web conferencing tool that offers screen sharing, group messaging, accessibility features, and access from mobile devices.  Zoom is replacing Intercall, so now is…

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myHR Changes on December 19

Nov. 20, 2017 — Everyone has received phishing attempts from hackers trying to obtain your personal information.  In order to better protect you and your sensitive data, we are implementing two-factor authentication for myHR starting Dec. 19, 2017.  What does this mean for you?  When you login to myHR, you will need to provide additional verification of your identity…

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Status of IT Services

Aug. 30, 2017 — When an IT Service experiences issues such as working slow, unsuccessful login, an outage, or maintenance; users can quickly go to status.missouri.edu to see if we are reporting issues. You can easily see what services are operational by the green check marks. If the service is having issues or under maintenance, you will see yellow, red, or a maintenance tool icon. You can click on the Subscribe To Updates button to receive email, text messages, or both. There are options as to what services want to be notified about or select all of them. For questions or assistance please call Tech Support at 573- 882-5000.

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