Tech Support is your single point of contact for technology support at MU. Our expert staff consists of trained Information Technology personnel as well as competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.
Unless otherwise noted below, Tech Support’s regular hours are:
There are a variety of ways you can request support:
In an effort to provide better service, Tech Support now offers chat-based support right in your browser. You can enter a chat session by clicking the Live Chat! Button at the top of any web page. Live Chat! connects you to trained technicians who will be glad to assist you personally with technical issues. Available during regular hours.
Use the University’s Online Tech Support to access support articles and search more than 120,000 solutions, covering more than 200 software applications and campus-specific systems and services. If you can’t find an answer to your question, you can always submit an electronic support request directly to Tech Support or email email@example.com.
IT Pros are University staff who are responsible for providing computing support for departments. Among other tasks, an IT Pro generally will support computer applications, administer servers, build and deploy new computers, troubleshoot computing problems, and give computing-related advice to their departmental users. Contact your departmental IT Pro.
Desktop support technicians are located at the Walk-up Support location on the lower level of The Mizzou Store, providing a centralized and convenient service center for students, faculty, and staff.
In-Room Tech Support works with the Department of Residential Life to provide free in-room support for students living in the residence halls. Technicians can help troubleshoot problems with such things as cable TV, computers, networking, printer setup, software questions, traditional phone lines, and voicemail. Go to doitservices.missouri.edu to request in-room tech support. Login to the self-service portal with your University user id and password, select Service Catalog, and search for Res Tech.
The Adaptive Computing Technology (ACT) Center is a part of the University of Missouri’s Division of IT. The ACT assists people with learning, visual and mobility impairments to ensure they have access to technology in the classroom and office. Visit the Adaptive Computing Technology (ACT) Center at N18 Memorial Union or call 573.884.2828 for an accessibility consultation.