In Spring 2023, the Division of IT Enterprise Service Management team collaborated with a steering committee representing campuses in the UM System and MU Health Care to assess alternative ticketing solutions. The goal was to replace Cherwell, the current service management platform, with a system that would meet both current and future needs. After thorough research and feedback, the committee chose TeamDynamix as the new, comprehensive ticketing system. For more details on the selection and implementation process, visit https://www.umsystem.edu/ums/is/new-service-management-platform-coming-2024.
— Nov. 27, 2023