System Updates
Any update that occurs systemwide and will impact the way students, faculty and staff interact with certain applications/technologies.
Nov. 5, 2026
Voice phone call and text message authentication are ending
Voice authentication ends Dec. 1, 2026, while SMS text authentication ends July 1, 2027. Most users can make the switch to the Microsoft Authenticator app in just a few minutes.
July 23, 2026
Explore AI with confidence: Show-Me AI now available at Mizzou
Show-Me AI, a secure, university-supported AI platform, is now available to all faculty and students.
May 20, 2026
Copilot updates: Claude now available; app integration changes in Basic version
The Division of IT recently enabled the use of Anthropic’s Claude models within Microsoft Copilot (Premium).
Jan. 21, 2025
New TeamDynamix ticketing portals launching soon
The Division of IT has been working over the past year to modernize our ticketing system as we transition from Cherwell to TeamDynamix (TDX). Our Enterprise Service Management team is partnering with project teams to ensure portals will be up and running for their scheduled launch dates. Several portals have either gone live or will be going live in the coming months.
May 29, 2024
New Service Management Solution coming 2025
In Spring 2023, the Division of IT Enterprise Service Management team collaborated with a steering committee representing campuses in the UM System and MU Health Care to assess alternative ticketing solutions. The goal was to replace Cherwell, the current service management platform, with a system that would meet both current and future needs. After thorough research and feedback, the committee chose TeamDynamix as the new, comprehensive ticketing system.