Call Recording

Call Recording

Call recording can be a valuable tool for departments that deal with a high volume of phone calls. The service helps ensure quality control and regulatory compliance, order verification, and incident reconstruction. The Call Recording service is only available for VoIP phone service.

Call recording services provide departments with the ability to monitor and record phone calls, offering:

  • Automatic recording, defined for either all calls or a certain percentage of calls
  • Live monitoring/real-time reporting 
  • Self archiving, storage, and retrieval of recorded calls

In addition to the monthly costs associated with phone lines, features, and sets, the monthly call recording charge is $10 per line for those lines in a call center environment. For lines outside a call center environment, the monthly charge is $18 per line.

Provisioning charges of $15 will apply to add call recording to an existing phone line.  If you will be adding call recording to 21 or more lines, standard labor charges of $63 per hour, with a one-hour minimum, will apply instead.

Audiences:

  • MU
    • departments
  • MU Health Care
    • departments
  • UM System
    • departments
  • University Extension
    • departments

University Phone Service is required for the Call Recording service.

University Phone Service is required for the Call Recording service.

Go to doitservices.missouri.edu to request Call Recording. Login to the self-service portal with your University user id and password, select Service Catalog, and search for Call Recording.

Go to doitservices.missouri.edu and click on the Help icon. Login to the self-service portal with your University user id and password, and Search for Answers accordingly. For additional assistance, contact our Help Desk at 573-882-5000.