Unified Communications Training Materials

Please note: Videos with an (EUU) designation are provided by End User University. Users must be on a University of Missouri network or university VPN connection to access the videos. Concurrent users are limited to 25, so if all licenses are in use, please try again later.

Getting Started

Name Type Format
Unity Messaging Assistant (Voicemail) Video (EUU)
Managing Voicemail Quick Reference Guide

IP Phones

Name Type Format
8851 IP Phone Employee Video (EUU) See 8800 Series
8851 IP Phone Employee Quick Reference Guide
8831 IP Phone Conference Room Video (EUU)
8831 IP Phone Conference Room Quick Reference Guide
7925 Phone WiFi  Video (EUU)
7925 Phone WiFi Quick Reference Guide
7811 IP Phone Public Area  Video (EUU) See 7821
7811 IP Phone Public Area Quick Reference Guide

Jabber (for pilot users only)

Name Type Format
Jabber 11 for Mac Mac Desktop Quick Reference Guide
Jabber for Windows 10 PC Desktop Video (EUU)
Jabber 11 for Windows PC Desktop Quick Reference Guide
Jabber 11 for Android Android Quick Reference Guide
Jabber 11 for iPhone and iPad iPhone/iPad Quick Reference Guide
Jabber 11 for iPhone and iPad In-call Features Video

Contact Centers

Name Type Format
Contact Center Agents Quick Reference Guide
Contact Center Agents Finesse Video (EUU)
Contact Center Supervisors Quick Reference Guide

UC Portals

Name Type Format
UC Self Care Portal for IP Phones Self Care Portal Video (EUU)
IP Phones Self Care Portal Quick Reference Guide