Toll-Free Phone Service

Toll-Free Phone Service

Some MU departments have found that they can enhance their customer service by offering a toll-free number to callers. The Division of IT will work with departments to determine if toll-free service is a good option for their particular situation. Toll-free prefixes currently include 800, 866, 877, and 888.

Some MU departments have found that they can enhance their customer service by offering a toll-free number to callers. The Division of IT will work with departments to determine if toll-free service is a good option for their particular situation. Toll-free prefixes currently include 800, 866, 877, and 888.

Vanity Numbers

It is possible to have a "vanity" toll-free number, like 1-800-CAT-PAWS, to identify a particular service. The Division of IT can work with departments to determine if a particular vanity number is available for their service.

There is no set-up or installation fee for toll-free service. However, there can be charges if a new local phone number must be installed. Departments will pay a usage rate of five cents per minute for all calls to the toll-free number.

Audiences:

  • MU
    • departments
  • MU Health Care
    • departments
  • UM System
    • departments
  • University Extension
    • departments

The toll-free number must be associated with a local telephone number. If no existing line is suitable, new local service must be installed in addition to the toll-free service.

Requests for toll-free service should be submitted via MyServices.

For additional assistance, contact Tech Support at 573.882.5000.