Auto Attendant

Auto Attendant

Auto Attendant is a voice menu system that presents a menu of choices to inbound callers and routes them to pre-determined internal telephone numbers, staff directories, or to pre-recorded announcements.

Auto Attendant is a voice menu system that presents a menu of choices to inbound callers and routes them to pre-determined internal telephone numbers, staff directories, or to pre-recorded announcements. 

Auto-attendants are most commonly used by departments who receive calls that need to be distributed across two or more groups.

Auto-attendants are capable of the following configuration options:

  • Up to nine options for callers to select from per menu tier. Please note, however, that callers respond best when presented with only a few concise menu options.
  • Different menus for different times of day (e.g. business hours, after hours, and holidays).
  • Ability to repeat menu options.
  • Ability for options to play informational announcements (like directions).

Auto-attendant reports can also be setup by the Division of IT and sent to departments weekly and/or monthly. These reports provide a summary of the calls processed by the auto-attendant and can help departments better understand their call volumes and required staffing levels.

The auto-attendant service is $3/month per menu tier (most auto-attendants are setup with a single menu tier). Traditional or VoIP phone service is also required for the auto-attendant service.

Standard labor charges of $63/hour apply for the initial setup and any subsequent changes of auto-attendant menu options and greetings.

Audiences:

  • MU
    • departments
  • MU Health Care
    • departments
  • UM System
    • departments
  • University Extension
    • departments

Requests should be submitted through MyServices.

Traditional or VoIP phone service is required for the Auto Attendant service.

For additional assistance, contact Tech Support at 573.882.5000.