Given that the campus is closed over the break we will have reduced support during this time. We will monitor support and the cluster over break but may not respond to your emails until we return on January 2nd.
As you may have noticed we have successfully moved to a ticketing system. This has allowed us to better monitor and track issues to serve you better. To this end please, help us serve you by following the points below for a better ticket:
By following these guidelines you can help us serve you faster and better.
The progress to the storage upgrade is going well. We are only waiting on transferring about 100TB in /data to the new filesystem. It takes a lot of time to move 100’s of TB’s and tens of millions of files. Once the first pass is complete we will be able to give a better estimate on when the switch over will happen and will provide at least 2 weeks’ notice.
We will be upgrading /home to a dedicated all flash (SSD) storage system to make sure that accessing and editing your files on the login nodes is very fast and interactive.
The GPU’s on back-order have started shipping and we should be able to add 12 more GTX 1080 TI GPU’s to the system during the storage switchover. We have also developed an GPU Investor service for groups that need more GPU resources. Please contact email@example.com for more information.
We are hiring more people to better serve you. If you know of good people that would like to work with us please see our website for details (http://doit.missouri.edu/research).
Thanks once again for your support and have a happy break.
— Dec. 21, 2017