Published on Jan. 21, 2025

Updated on March 31, 2025

The Division of IT has been working over the past year to modernize our ticketing system as we transition from Cherwell to TeamDynamix (TDX). Our Enterprise Service Management team is partnering with project teams to ensure portals will be up and running for their scheduled launch dates.

Several portals have either gone live or will be going live in the coming months:

Phase 1 applications and their launch dates include:

• MU Division of IT – Completed March 24, 2025
• UMSL IT – Completed Feb. 24, 2025
• Missouri S&T IT – Completed March 24, 2025
• MU Docs – Completed March 24, 2025
• Health Care System Information Security – Completed March 24, 2025
• UMKC IT – Completed August 2024
• Missouri Online – Completed November 2024
• MU Connect – Completed December 2024

If you are a technician who currently manages tickets in Cherwell, please note that your Cherwell portal will become “read only” 30 days after your TDX portal launches. This means that new tickets cannot be created in Cherwell, and you won’t be able to make changes or follow up on existing tickets. Please resolve any tickets in Cherwell prior to the launch of your TDX portal, otherwise you will need to recreate the ticket in TDX.

As we near the transition from phase 1 to our second and final phase of the project, the following applications will switch to TDX. We are working with these teams to prepare their portals for launch in 2025:

• MU Health Care Human Resources – April 21, 2025
• UM System Human Resources – June 2025
• MU Office of the University Registrar
• MU College of Arts and Science – Business
• MU College of Veterinary Medicine Facilities

We’re excited to provide a modernized tool that will help better meet the needs of our university. Thank you for your support and engagement in our transition from Cherwell to TDX.

If you have questions, please feel free to reach out to servicemanagement@missouri.edu or visit the TDX implementation website for more information about the project.