AT&T users: Carrier dropping email, text features
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AT&T Wireless is sunsetting a service that allows customers to send or receive texts using email. On Tuesday, June 17, the carrier’s email-to-text and text-to-email service is ending, meaning that AT&T Wireless customers will no longer be able to send text messages to AT&T subscribers by using an email address. AT&T is also ending its text-to-email service, so you won’t be able to receive emails from AT&T subscribers by sending them a text.
What is email-to-text?
Email-to-text is when you send an email that appears on the AT&T subscriber’s device as an SMS or MMS. You do this by entering the recipient’s 10-digit wireless number, followed by @txt.att.net or @mms.att.net. For example, 5551234567@txt.att.net or 5551234567@mms.att.net. This also applies to any SMS or MMS message you receive as an email to text on your AT&T device.
Why is AT&T making this change?
AT&T is discontinuing the service due to several factors, including outdated technology, security concerns and the cost of maintaining the system.
What will happen to messages I send after June 17?
Messages will fail to send and won’t be delivered to the AT&T subscriber.
How were AT&T customers notified?
AT&T began notifying senders of the upcoming sunset earlier this spring through direct communication and an auto-reply to incoming messages.
What are my next steps?
Individuals who rely on this service for automated alerts, monitoring or other workflows will need to find alternative solutions. To explore your options, please reach out to your IT Pro, request a free IT compliance consultation or contact the IT Help Desk.