ID Cards

ID Photo Submission Process

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Students

For students, one of the following must be true:

  • Your Summer Welcome orientation fee has been processed by University Cashiers.
  • It is within 33 days of the start of the semester for which you are enrolled (with courses appearing in myZou).
  • It is after your MU Housing contract start date.
Staff

Staff ID cards are issued on or after the employment start date, once the Personnel Action Form (PAF) has been completed by the hiring department and up to 48 hours after the employee has provided I-9 documents, in person, at MU Human Resources in Jess Hall.

Faculty

Note: Call or email the ID Office before visiting the ID Office. Faculty ID cards are issued up to 30 days prior to employment start date, once the Personnel Action Form (PAF) has been completed by the hiring department and up to 48 hours after the appointment appears in PeopleSoft webapps.

For required documentation, please see the ID Card Eligibility guidelines.

ID Submission Criteria

Follow these directions to take a successful and professional ID photo:

  • Use a white or neutral background without shadows or patterns.
  • Face the camera straight-on, filling most of the square photo with room around your face.
  • Prescription glasses must leave the eye fully visible.
  • Religious head coverings are permitted.
  • Hats, sunglasses, hands, other people, and objects are prohibited.

Click VIEW MY PHOTOS at the bottom of the page.

Photo Upload

Ensure you follow our required criteria and tips before submitting your photo. We reserve the right to reject any photo that does not meet our requirements.

  1. Download the GET Mobile app on your phone via the Apple App Store or the Google Play Store.
  2. Search all institutions and select University of Missouri – Columbia.
  3. Log in with your university username and password and authenticate as necessary.
  4. Turn on FaceID or select to do it later.
  5. Set a four-digit PIN for your account.
  6. Allow GET Mobile to use your location while using the app.
  7. Allow GET Mobile to send you notifications.
  8. Click “Settings” at the bottom of the app screen.
  9. Click “Update photo.”
  10. Click “Upload” and choose to take a photo or use an existing photo from your device.
  11. Align your photo within the frame and crop.
  12. Click “Submit photo for review.”

Your photo has been submitted and is pending admin approval. Follow any additional prompts or notifications regarding your photo.

Download your mobile ID

Photo Submission FAQ

I get a “login failed” notification when I try to log in to idcardmanager.missouri.edu. What does this mean?

You are most likely not in the ID System yet. Be sure one of the following is true for you:

  • Your Winter Welcome orientation fee has been processed by University Cashiers.
  • It is within 33 days of the start of the semester for which you are enrolled (with courses appearing in myZou).
  • It is after your MU Housing contract start date. In most cases, you should upload a picture to complete your ID photo submission before arrival to campus. However, if you do not attend a Winter Welcome session and are not able to enroll in classes until you are on campus, you may need to get an ID once you arrive. If you anticipate that this applies to you, reach out to your program or MU Housing to discuss how this may impact your arrival.

Did my photo get accepted?

In idcardmanager.missouri.edu, click VIEW MY PHOTOS to check your photo’s progression from Pending to Accepted. If your photo has been in Pending status for 5+ business days, check your MU email account for an email from the ID office. If you haven’t received an email, contact us.

Can I choose a name other than my legal name on my ID card (i.e., “Tommy” rather than “Thomas”).

This is called a “Preferred Name” and students can change their Preferred Name in MizzouOne.

MU employees can contact their HR representative. Once this has been done, the Preferred Name will be able to appear on their ID card

My “View my Photos” page shows the reasons photos were rejected. What do they mean?

There are a few reasons your photo might have been rejected, which are most commonly:

  • Low Quality.
  • You’re using a filter, making hand gestures, etc.
  • Too bright, dark, distant or close.
  • Not centered.
  • Wearing a hat or sunglasses.
  • Not a self-portrait.
  • More than 1 person.
  • Inconsistent name.
  • You are not facing the camera.
  • Cluttered or dark background.
  • A square photo was not submitted, or space was not left around the face, causing our square cropping function to reject the photo.
  • An ID document, such as a driver’s license, was submitted as your ID photo in the “submit a photo” function. Check “view my photos,” where all the photos should be pictures of you.

I received a “stale request” error. What do I do?

Please open the browser in “incognito mode” and login again to idcardmanager.missouri.edu.

If you are still experiencing issues, please contact Tech Support at 573-882-5000.