Beginning Spring 2016, the Division of IT started replacing the existing phone system with a new, Unified Communications service for MU campus and UM Health System. More than just replacing desk phones, this project includes the integration of various applications, including instant messaging, voicemail, presence information, and audio, video, and web conferencing.
Our current voice communications infrastructure is nearing, and in some cases, has reached its end of life. It also lacks the modern capabilities that are required and expected for future business needs. This new, interconnected suite of voice, data, and video applications is specifically designed to help university employees communicate more effectively. Here are three main benefits you can expect from Unified Communications:
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