Android FAQ

Q: What is mobile student ID for Android?

A: The mobile student ID is just like your physical student ID, now on your Android phone!

 

Q: What do I need?

A: You will need an Android device with the following:

An Android phone that runs Lollipop (5.1) or higher, with NFC turned on.

 

Q: How do I get my mobile student ID on my Android devices?

A:

  1. Ensure that you have an approved photo on file. If you are not sure if you have an approved photo, contact the ID office at idcardreq@missouri.edu.
  2. On your supported device, download the GET Mobile app from the Google Play Store.
  3. Open GET Mobile from your Android phone and choose University of Missouri – Columbia from the dropdown list.
  4. Log in using your MU credentials, then complete the multi-factor authentication.
  5. Select the Add to Phone button
  6. Agree to the Terms and Conditions.

Your mobile student ID will now be provisioned to your device. Do not delete the GET app. If you delete the app, your mobile student ID will be removed as well.

 

Q: How do I access my mobile student ID on my Android device?

A: To access your mobile student ID open your GET mobile app.

 

Q: How do I use my mobile student ID on Android devices?

A: To access your mobile student ID, your device does not need to be unlocked, but the screen should be awake. Ensure NFC is turned on by going to your device’s Settings. Android devices can vary in the placement of the NFC antenna. Tap the top of the phone to the reader. If this does not work, tap the back body of the phone to the reader. Some devices require the user to log in to the GET Mobile app once daily in order to utilize the ID.

 

Q: Can I view my Zou Platinum, Zou Gold, and Zou Silver balances?

A: There are currently four ways to check the balance of your Zou Dining Plan:

  1. GET Mobile app on iPhone or Android
  2. Tigercardmanager.missouri.edu
  3. idcardmanager.missouri.edu
  4. Monthly balance emails sent from Campus Dining Services

 

Q: What devices are supported?

A: All Android phones that have NFC are supported. Android watches are not supported at this time. You cannot have the mobile student ID on both an Android and an Apple device.

 

Q: How do I get a new mobile student ID if I get a new device?

A: Remove your mobile student ID from your old device. Once you have completed this, you will simply choose your new mobile ecosystem and repeat the process of provisioning through the GET app on your new device.

 

Q: What happens if I lose my Android device? If I find it afterward?

A: Visit the ID Office and select Mark Card as Lost to disable or re-enable your mobile student ID. You may also visit Tigercardmanager.missouri.edu.

 

Q: Can I use my mobile student ID if my Android device has a dead battery?

A: You will need to ensure your phone is charged in order to utilize your mobile student ID.

 

Q: Can I use my mobile student ID without a cellular signal?

A: Your mobile student ID can be used even if the Android device does not have network connectivity as your mobile student ID is stored on your device.

 

Q: Where do I go for questions about my Student ID?

A: Please contact the ID office at idcardreq@missouri.edu.

 

Q: Does my device need to be awake to use the mobile student ID?

A: You do not need to unlock your device, but the screen will need to be lit and “awake” in order to use your mobile student ID, unless you have enabled Require Device Unlock

 

Q: I have added the mobile student ID to my Android device, but it is not working.

A: Please try the following:

  • Ensure you are presenting your mobile student ID properly at the reader —straight up and down typically works best.
  • If you are presenting your mobile student ID and the reader is not reacting, open the GET Mobile app.
  • After logging into GET Mobile, try to present your mobile student ID to the reader again. Some devices require the user to log in to the GET Mobile app once daily in order to utilize your mobile student ID.
  • Ensure you have properly provisioned the digital ID. In the GET mobile app, you should see the status of your mobile student ID.

If you are still encountering issues, please contact the Help Desk at 882-5000.