Q: I lost my card. What should I do?

A: Go to tigercardmanager.missouri.edu, log in, and click “I lost my card”. This will disable it. If you find the card you marked lost, log in again and click “I found my card”. Keep it marked lost until you find it or get a replacement card from the ID Office. Remind us to remove the LOST from your card.

Q: How much does a replacement card cost?

A: The replacement fee is $25, charged to your myZou student account or deducted from your employee paycheck.

Q: I have a Preferred Name in myZou. However, when I received a replacement student ID, my Preferred Name wasn’t on it. Why?

A: The Employee Preferred Name (even if it’s blank) overwrites the Student Preferred Name. So, student employees will need to show the ID Office staff your Preferred Name in myZou BEFORE your card is sent to the print queue. After that, there will be a $25 charge to your myZou account.

Q: Do I have to take a new photo each time I get a new card?

A: You may use your old photo for your new card, if you strongly resemble the old photo. This decision is made by ID Office staff.

Q: Can I submit a photo for my replacement ID card?

A: Yes! You can manage your photos in “View My Pictures” on the photo submission page. Here you’ll see your current photo, and you may also resubmit a replaced photo. From the main page, you can submit a photo you haven’t used before.

Q: I’m a Missouri Online student. Can I receive a Student ID Card?

A: Yes! Just follow the Student ID Card request process.

Q: My card is not working at my Residence Hall. What should I do?

A: Call the Residential Life Office at 573.882.4440 or email mureslifeguestserv@missouri.edu.

Q: I have an early Move-In appointment and may not be able to get my ID card that early in the morning. Do I need my Student ID Card to move in?

A: No, you don’t need your Student ID Card to move in to your Residence Hall. Residential Life Front Desk personnel will be able to assist you in gaining access to your room.

Q: How do I use my card at my Residence Hall?

A: Information regarding card use at Residence Halls can be found on the website. here.

Q: Where is Tiger Cash used?

A: Learn more about Tiger Cash through Campus Dining Services.

Q: What is Gold Cash?

A: Gold Cash is a pre-paid way to use your employee card to purchase goods and services from Campus Dining.

Q: I’m an employee taking classes. Should I get a student ID in addition to my employee ID?

A: No. Employees (MU Campus and Hospital) use their employee IDs as their student IDs. Your PeopleSoft number is your employee ID number and your student ID number. Privileges and accesses are applied and removed in accordance with employee status or enrollment status.

Q: How can I find my student number?

A: In myZou, the path is: Self-Service>Campus Personal Information>Demographic Information.

Q: How can I change my Primary Name and/or Preferred Name in myZou?

A: The path to update a preferred name in myZou is: Student Center>Personal Information>Names>Add a New Name. Review the University Registrar’s name change policy.

Q: I’m an employee. My hospital badge does not work for payroll deduct purchasing of prescriptions and over-the-counter items at MU Pharmacies.

A: Payroll deduction at the MU Pharmacies is offered to employees who are 75% FTE or more, and not on Leave status. If you have a hospital card that is not working for payroll deductions at the Pharmacies, email idcardreq@missouri.edu.

Q: My entire wallet was stolen, with my driver’s license and Student ID in it. I don’t have money to purchase a new card, and I don’t have my driver’s license to show at the ID Office. How can I obtain a new Student ID card?

A: If we printed your card, we have your photo on file. You do not need to show proof of identification for replacement cards. The $25 replacement fee is charged to your myZou account (students) or deducted from your paycheck (employees).

Q: Do I need to get a new student ID card every year?

A: No. Your card is good as long as you are enrolled.

Q: I have an undergraduate ID, but I’m in graduate school now.

A: Visit the ID Office to receive a graduate ID.

Q: I lost my card and purchased a new one. Then, I lost my new card, but found my old one. Can my old card be reactivated?

A: Unfortunately, we do not reactivate cards. If you cannot find the new card, we can print you another one, at the cost of $25 charged to your myZou account (students) or a $25 payroll deduction (employees).

Q: My card works everywhere, except at the Student Recreation Center. What should I do?

A: If you have a membership, bring your card to the ID Office. We’ll test the magnetic stripe, and the iClass chip. If they do not work, we’ll replace the card. If the card has been damaged, you’ll be charged for the replacement. If the card is in good shape, we’ll replace it free of charge due to normal wear and tear.

If the magnetic stripe works and the iClass chip works, report it to the MizzouRec Membership Desk.

Q: My card won’t swipe/tap anymore. What should I do?

A: Bring your card to the ID Office. We’ll test the magnetic stripe and/or iClass chip. If they don’t work, we’ll replace the card. If the card has been damaged, you’ll be charged for the replacement. If the card is in good shape, we’ll replace it free of charge due to normal wear and tear. The $25 fee will be charged to your myZou account (students)or deducted from your paycheck (employees).

Q: My card won’t work to get me into the bathroom in my Residence Hall.

A: Call 573.882.4440 for assistance with your card in a Residence Hall.

Q: Why doesn’t my new card work at the timeclock?

A: Timeclocks receive new card information at roughly 10:30 a.m. and 10:30 p.m. If you try your new card after your card information has been received into the timeclock system, it should work. If it doesn’t, ask your supervisor to contact umpshrsupport@umsystem.edu. They may require the iClass number from your card.

Q: How do I find the iClass number on my card?

A: The iClass number is below the magnetic stripe on the back of the campus cards. The four-to-seven-digit iClass number is preceded by a unique character (*, +, -, etc.) and followed by a space.