Q: What is the mobile student ID for Apple?

A: The mobile student ID is just like your physical student ID but is now available on your iPhone and Apple Watch.

Q: How do I get the mobile student ID on my Apple devices?

A:

1.  Ensure that you have an approved photo on file. If you are not sure if you have an approved photo, please contact the ID office at idcardreq@missouri.edu
2. On your supported device, download the GET Mobile app from the App Store.
3. Open GET Mobile from your iPhone and choose University of Missouri – Columbia from the dropdown list.
4. Log in using your MU credentials, and then complete the DUO authentication.
5. Select the Add to Apple Wallet button. Then select whether you would like to add the mobile student ID to your iPhone or Apple Watch. You may add the ID to both device types.
6. Agree to the Terms and Conditions.
7. The ID will now be available in your Apple Wallet. You do not need to keep the GET Mobile app for functionality of the mobile student ID.

Q: How do I use my mobile student ID on Apple devices?

A: Your mobile student ID features the Express Mode transaction experience. A user is able to approach the card reader with a dark screen on their iPhone or Apple Watch without needing to authenticate via Face ID or Touch ID. Express Mode enables an extremely fast, seamless experience as you move through campus.

When you add your mobile student ID to Apple Wallet, Express Mode is turned on by default. If you don’t want to use Express Mode, you can turn it off. To turn it off, open Wallet, tap your mobile student ID, tap the info button in the top right, and tap the Express Mode on/off button.

Q: How can I view my ID number?

A: To view your ID, open the Wallet app. Navigate to the back of your mobile student ID by clicking the info button in the top right. Scroll down until you see the ID # field. This is your ID number.

Q: Can I view Zou Platinum, Zou Gold, and Zou Silver balances

A:  There are currently four ways to check the balance of your Zou Dining Plan:

1. GET Mobile app on iPhone or Android
2. Tigercard.missouri.edu
3. idcardmanager.missouri.edu
4. Monthly balance emails sent from Campus Dining Services

Q: I am not able to add my mobile student ID to Apple Wallet. Who can help me?

A: Contact the Help Desk at 882-5000.

Q: What devices are supported?

A:

• iPhone SE, iPhone 6s, iPhone 6s Plus or later devices running iOS 12 or later.
• Apple Watch Series 1 and later devices running Watch OS 5 or later.
• You cannot have the mobile student ID on both an Android and an Apple device

Q: How do I get a new mobile student ID if I get a new device?

A:

1. Go to the Settings app on your iPhone. You can do this on the old or new device.
2. Click on your name on the top of the menu.
3. Scroll down to the list of devices and select the OLD iPhone or Apple Watch (you can see the model version under the name)
4. Scroll down and select Remove All Cards
5. Once the cards are removed (this may take a moment), close/reopen the GET app and you will be able to add your mobile student ID to your new device.

Q: What happens if I lose my Apple iPhone or Watch? If I find it afterward?

A: You should use Find My iPhone to suspend or deactivate your mobile student ID in Apple Wallet. Please visit Instructions for Lost/Found Apple devices and Find My iPhone for more information.

• Contact the ID Office during business hours (M-F, 8:30-4:30) to notify us to deactivate the card in the Wallet for that device.
• You can reactivate a found device that was suspended via iCloud.com or contact the ID Office during their office hours if deactivated by the ID Office.

Q: Can I use my mobile student ID if my iPhone has a dead battery?

A: On iPhone XS, iPhone XS Max, and iPhone XR (and later), you can use power reserve with your mobile student ID. When low on battery, the mobile student ID is available for up to five hours when Express Mode is enabled, and the device’s battery needs to be charged.

Q: Can I use my mobile student ID without a cellular signal?

A: The mobile student ID can be used even if the iPhone or Apple Watch does not have network connectivity as the mobile student ID is stored on your device.

Q:  Where do I go for questions about my Apple ID and/ or iCloud?

A: Please visit Apple ID Support or iCloud Support for more information.

Q: How do I add Mobile ID to a new phone without access to the old phone?

1. If the GET mobile app is not already installed on your new phone, download it from the app store.
2. Open the GET mobile app and select “University of Missouri – Columbia” as your campus.
3. Log in to your account and verify your account information (e.g., student ID, email address).
4. If you encounter any issues or don’t see the option to add Mobile ID, follow these steps:

• Tap the “Settings” icon (gear icon) located at the bottom of the screen.
• At the top of the screen, tap the link labeled “Unlink Mobile Wallet ID”.

• Once the unlinking process is complete, return to the main screen of the app.

5. Attempt to add your Mobile ID to your wallet again.

If you are still encountering issues, please contact the Help Desk at 882-5000.