Any update that occurs systemwide and will impact the way students, faculty and staff interact with certain applications/technologies.

Jan. 21, 2025

New TeamDynamix ticketing portals launching soon

The Division of IT has been working over the past year to modernize our ticketing system as we transition from Cherwell to TeamDynamix (TDX). Our Enterprise Service Management team is partnering with project teams to ensure portals will be up and running for their scheduled launch dates. Several portals have either gone live or will be going live in the coming months.

May 29, 2024

New Service Management Solution coming 2025

In Spring 2023, the Division of IT Enterprise Service Management team collaborated with a steering committee representing campuses in the UM System and MU Health Care to assess alternative ticketing solutions. The goal was to replace Cherwell, the current service management platform, with a system that would meet both current and future needs. After thorough research and feedback, the committee chose TeamDynamix as the new, comprehensive ticketing system.