All Techknowledge Articles
General Updates (i.e. software, back to school, upgrades to wifi etc.)

Feb. 10, 2025
Network modernization project to improve internet speeds, reliability enters second phase
With the upgrades to the network, students, faculty and staff can look forward to a more efficient and seamless online experience across campus with improved connectivity and faster download and upload speeds.

Feb. 4, 2025
Faculty and staff: Help test Microsoft 365 Copilot
The MU Division of IT is conducting a pilot project to evaluate the use of Microsoft 365 Copilot. Underway through September 2025, the pilot project will help evaluate the AI tool before it’s considered for use more broadly across the university. The pilot project is open to University of Missouri and UM System faculty and staff.

Jan. 21, 2025
New TeamDynamix ticketing portals launching soon
The Division of IT has been working over the past year to modernize our ticketing system as we transition from Cherwell to TeamDynamix (TDX). Our Enterprise Service Management team is partnering with project teams to ensure portals will be up and running for their scheduled launch dates. Several portals have either gone live or will be going live in the coming months.

Jan. 16, 2025
Irritated at Teams? Over OneDrive? Check out free training resources to make the most out of your tools
Students, faculty and staff across the University of Missouri have access to a wealth of tools designed to help with productivity, but making the most of these tools can sometimes come with a steep learning curve. The Division of IT offers free training to help you navigate these tools efficiently and to their fullest potential.

Jan. 8, 2025
Grammarly for Education now available
Employees and student employees can now use the AI-powered writing service Grammarly for Education, which ensures data protection and offers a robust set of features.

Dec. 11, 2024
Use Microsoft Authenticator app to avoid disruptions
To avoid future disruptions with multifactor authentication, download and use the Microsoft Authenticator app instead of text or phone call authentication. The app can be set up on your device and provides a more secure and quicker verification method.

Oct. 7, 2024
Received a strange text? Be vigilant against ‘smishing’
Smishing, a combination of the words “SMS” and “phishing,” is a type of cyber-attack that targets individuals through SMS or other forms of text messages.

Oct. 1, 2024
Don’t be tricked! Keep your inbox secure
October may be known as the month of spooks and scares, but during Cybersecurity Month, it’s also a time to take steps to keep scammers from tricking you into giving up access to private information.

Sep. 23, 2024
Smart meeting summaries now available
Two options are available and approved for automated meeting summaries to help record notes during virtual meetings: Zoom AI Companion and Teams Premium.

Sep. 20, 2024
Introducing the IT Accessibility Center
The Adaptive Computing Technology (ACT) Center has updated its name to the IT Accessibility Center to better reflect the breadth of services available to MU students, faculty and staff. The center now focuses on empowering individuals with disabilities in an inclusive digital environment.