Division of IT: IT Training

Job Application Troubleshooting

Basic Steps for Resolving Browser and Configuration Problems During the Job Application Process:

1. Make sure your computer's operating system and web browser are supported by the system. Supported browsers include:
  • Linux x86: no browsers are supported.
  • Linux x86-64: Firefox 3.5.
  • Mac OS X 10.4: Firefox 3.5, Firefox 3.6, Safari 3, and Safari 4.
  • Mac OS X 10.5: Firefox 3.5 and Firefox 3.6.
  • Mac OS X 10.6: Firefox 3.5 and Firefox 3.6.
  • Windows XP: Internet Explorer 9, Internet Explorer 8, Internet Explorer 7, Firefox 3.5, and Firefox 3.6.
  • Windows 2003: Internet Explorer 9, Internet Explorer 8, Internet Explorer 7, Firefox 3.5, and Firefox 3.6.
  • Windows Vista (32 bit): Internet Explorer 9, Internet Explorer 8, Internet Explorer 7, Firefox 3.5, and Firefox 3.6.
  • Windows Vista (64 bit): Internet Explorer 9, Internet Explorer 8, Internet Explorer 7, Firefox 3.5, and Firefox 3.6.
  • Windows 2008: Internet Explorer 9 and Internet Explorer 8.
  • Windows 2008R2: Internet Explorer 9, Internet Explorer 8, and Firefox 3.5.
  • Windows 7 (32 bit): Internet Explorer 9, Internet Explorer 8, Firefox 3.5, and Firefox 3.6.
  • Windows 7 (64 bit): Internet Explorer 9, Internet Explorer 8, Firefox 3.5, and Firefox 3.6.
2. Clear your web browser's cache (aka temporary Internet files).
  • Internet Explorer: Go to Tools > Internet Options. On the General tab, under Browsing History (IE 7, 8, and 9) or Temporary Internet Files (IE 6), click Delete..., choose Temporary Internet Files, and click Delete (IE 7, 8, and 9). Or, click Delete Cookies..., Delete Files..., and Clear History (IE 6).
  • Firefox: Go to Tools > Clear Recent History. From the Time Range to Clear, select Everything and click Clear Now. Close all open Firefox windows.
  • Safari: Go to Safari > Empty Cache. Close all open Safari windows.
3. Ensure Java script is enabled.
  • Internet Explorer: Go to Tools > Internet Options. On the Security tab, click Custom Level. Scroll down to the section entitled Scripting. Under Active Scripting, select Enable and click OK.
  • Firefox: Go to Tools > Options. Select Content and select Enable JavaScript. Then, click OK.
  • Safari: Go to Safari > Preferences. Select Security and select Enable JavaScript.
4. Make sure your web browser preferences are set to accept session cookies.
  • Internet Explorer: Go to Tools > Internet Options. Click Advanced (under the Privacy tab for IE 7, 8, and 9). Select Override Automatic Cookie Handling. Select the Accept or Prompt option under First-party Cookies and Third-party Cookies. Note: If you select Prompt you will be prompted to click OK every time a website attempts to send you a cookie. In the Internet Options window, click OK.
  • Firefox: Go to Tools > Options. Select Privacy and under the History section set the Firefox will drop-down list to Use custom settings for history. Select Accept cookies from sites to enable cookies, or clear to disable them. Then, click OK.
  • Safari: Go to Safari > Preferences. Select Security and under Accept Cookies select Only from sites you navigate to.
5. Ensure you have only one browser window open at a time when using the system.
6. If you take any of the above steps to resolve your problem, close your web browser and restart your computer.
7. To prevent the loss of information entered on your application and to ensure that it is saved, click Save & Continue frequently after entering any information.
8. When trying to access the Help link and you are using Firefox as your web browser, you may receive a message stating, "This Connection is Untrusted."
Click I Understand the Risks to proceed. Note, you may have to click this link more than once when accessing the Help link and subsequent help information.
9. If you continue to experience problems, try using a different computer (e.g., a friend's computer, at the local library, or a workstation in Human Resources). A different computer may be configured differently.
10. For additional technical assistance, contact your campus Help Desk.
  • University of Missouri - Columbia: Help Desk help.missouri.edu or (573) 882-5000.
  • University of Missouri - Kansas City: Human Resources http://www.umkc.edu/hr/contact.asp or (855) 524-0002.
  • University of Missouri - St. Louis: Human Resources (314) 516-5805 or Technology Support Center (314) 515-6034.
  • University of Missouri Extension: Help Desk help.missouri.edu or (573) 882-5000.
  • University of Missouri System: Help Desk help.missouri.edu or (573) 882-5000.
  • Missouri S&T: Help Desk it.mst.edu or (573) 341-4357.

If these steps do not resolve your issue, please contact the PeopleSoft HR Support Desk at 573-884-6996 (Toll Free 1-855-524-0002) or at umpshrsupport@umsystem.edu. For more assistance with technical issues, please visit our PeopleSoft HR Support Desk website:  http://www.umsystem.edu/ums/hr/peoplesoft-hr.