A Mizzou Wireless Customer Update

Providing wireless services at the scale of the Columbia campus is a significant challenge, and the Division of IT is proud to employ many exceptionally talented staff members who focus on this challenge with diligence and professionalism.

Over the course of the summer, DoIT worked tirelessly with the two primary vendors responsible for delivering the wireless network. In addition, we expanded the network’s reach into the residence halls in cooperation with Residential Life. We have made significant investments to refresh, sustain, monitor, and grow the wireless network. Unfortunately, it is apparent that our efforts and those of our vendors have not resulted in the stability that all of us expect, and we empathize with the impact of all service disruptions.

As with all services, the Division of IT posts status messages to its outage page at status.missouri.edu and the content of this page feeds numerous other sites in an effort to transparently communicate system status with our customers.

We assure the customer community that we are working diligently, professionally, and aggressively to hold our vendors accountable and improve the wireless service. As we work through these challenges, we encourage our customers to explore the numerous means by which one may continue to be productive, be it via the wired network available in many campus locations and all residence hall rooms, public computing sites, and other venues that allow us all to continue to thrive during technology failures.

We will continue to update the status page as more information becomes available.

Sep. 16, 2014