IT Jungle Transcripts

Find Your Way through the IT Jungle transcripts

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Introduction – Division of IT overview

Lesson 1 – Division of IT Policies

  • What are the requirements of the Division of IT’s Acceptable Use Policy?
  • What may happen if you violate the Acceptable Use Policy?
  • What is the Digital Millennium Copyright Act (DMCA)?
  • What may happen if you violate the DMCA?
  • What is the University’s policy about mass email?
  • What may happen if you violate the mass email policy?

Lesson 2 – Safe Computing

  • What are the goals of the IT security program?
  • What are the steps you must take to keep your computer and data secure?

Lesson 3 – Password Management

  • What is a Username?
  • How do you create a strong password that is easy to remember?
  • How do you change or reset your password?
  • What is the Emergency Mass Notification System (EMNS)?

Lesson 4 – Basic Rules on Computer and Software Use

  • What are the Division of IT’s hardware and software recommendations?
  • What are the Division of IT’s recommendations for maintaining your software?
  • What are the policies on file management (e.g., where to save my files)?
  • How do you remotely access University-specific resources?
  • How do you connect to the wireless network for the MU campus?

Lesson 5 – Technical Support and Software Training

  • What are the options for getting technical support?
  • What training is available for software applications?

Lesson 6 – University Email

  • How do you access your University email account?
  • What is the mailbox size limit and how do you keep from reaching the limit?
  • Where are email folders stored and which ones are automatically backed up?
  • How do you manage email records?
  • What is the Outlook Address Book and which lists will you commonly use?
  • What is the University’s policy on mass email?

Lesson 7 – Phone Service

  • What types of phones are available?
  • How do you get familiar with your phone’s features?
  • How do you set up your voicemail?
  • What services are available for long-distance calls?
  • What are some Telecom policies that I should be familiar with?
  • What other telecommunication services are available?
  • What are the options for service and support?

Lesson 8 – Division of IT Discounts and Free Offers

  • What Division of IT discounts and free offers are available to University staff members?

Quiz