Adobe Acrobat Sign Service (Coming Soon)

PROJECT

The UM System Enterprise electronic signature (e-signature) service is changing from DocuSign to Adobe Acrobat Sign. This will reduce e-signature costs for UM System departments and users.

The project will occur in several phases with additional Project Timeline details added as the project progresses.

PROJECT TIMELINE

  • Setup and Testing:
    February/March 2023 – Setting up the Adobe Sign console, testing of onboarding and Adobe Acrobat Sign features.
  • Phase 1 Non-HIPAA Migration:
    Spring 2023 – We will select a date to migrate non-HIPAA e-signature senders from DocuSign to Adobe Sign. We will contact Phase 1 users with additional information regarding the move.
  • New non-HIPAA e-signature customers:
    April 2023 – We will add new non-HIPAA e-signature user sign up details at a later date; can start using Adobe Sign.
  • Phase 2 HIPAA Migration:
    Fall 2023 – Migrate HIPAA e-signature senders to Adobe Sign; We will contact Phase 2 users with additional information regarding the move.
  • New HIPAA e-signature customer:
    Fall 2023 – We will add new HIPAA e-signature user sign up details at a later date; Can start using Adobe Sign.
  • Phase 3 Decommission DocuSign:
    Fall 2023 – Our contract with DocuSign will end and UM System Enterprise DocuSign web application will be decommissioned.

Glossary

e-signature
Electronic Signature that is legally admissible in court and can be used to enforce contracts. They include signature tracking and are configured to comply with many regulations.
e-signature sender
Prepares documents in the e-signature system and send them out to collect signatures.
e-signature signer
Receives a notification that they need to sign an e-signature document.
The signer does not need an e-signature account.
HIPAA e-signature sender
Sends documents out to collect signature AND your work or department qualify as a covered entity under the Health Insurance Portability and Accountability Act (HIPPA).
Requires an e-signature system account.
HIPAA e-signature signer
Receives a notification that they need to sign an e-signature document.
The signer does not need an e-signature account.

Frequently Asked Questions

  1. What is the cost per Adobe Sign transaction?
    The cost will be $3/transaction this year.
  2. If I have a DocuSign account, will I automatically be transitioned to Adobe Sign?
    All active user accounts will be transitioned in either Phase 1 Non-HIPAA staff or Phase 2 HIPAA staff.
  3. If I only sign documents, will I need to sign up for an Adobe Sign account?
    NO.  Only users who send out documents to collect signatures are required to have an account.
  4. If I don’t have a DocuSign account but want to start using Adobe Acrobat Sign, how do I sign up?
    We will add new e-signature user sign up details at a later date.
  5. Can I get a preview of what it will be like to use Adobe Acrobat Sign?
    YES.  Adobe Acrobat Sign has similar features to DocuSign.  Here is an Adobe Acrobat Sign getting started page: helpx.adobe.com/sign/how-to/get-started-with-adobe-sign.html
  6. If I have an Adobe Creative Cloud License, can I automatically use Adobe Sign?
    NO.  Adobe Acrobat Sign is a separate license.
  7. Do I need Adobe Acrobat Pro/Adobe Creative Cloud license to use Adobe Acrobat Sign?
    NO.  You only need an Adobe Acrobat Sign account which allows you to complete your e-signature work with the Adobe Acrobat Sign website.
  8. Will we lose access to our forms sent through DocuSign?
    YES, when DocuSign is decommissioned in Fall 2023.  Until that time, you will maintain read-only access to documents in DocuSign.  This will allow you to manually download any documents you need to retain.
  9. I have a large number of documents I need to download from DocuSign.  Can someone assist me with that?
    YES.  If you have more than 50 documents to download, please contact the Enterprise Workflow Applications team at enterpriseworkflowapps@umsystem.edu.
  10. Will I need to test all my templates and forms?
    YES.  Once they’re migrated, you are responsible for verifying that they are properly migrated.  You will need to test and validate the migrated items to make sure they meet your expectations.
  11. What if a DocuSign form or envelope has not been completed by the time my account transitions to Adobe Acrobat Sign?
    You will retain view-only access in DocuSign that will allow you to follow up on envelope completion.
  12. I have additional questions about Adobe Acrobat Sign.  Can I talk to someone?
    YES. Please email the Enterprise Workflow Applications team at enterpriseworkflowapps@umsystem.edu with the subject line that includes Adobe Acrobat Sign Question.