Electronic Signature

Electronic Signature

DocuSign is the fast, secure way to send, sign, and approve documents anytime from anywhere.

Here’s how it works:  Upload a document that needs to be signed, add people who need to sign it, place the signature tag, and indicate other fields such as company name or phone number; then click send.  Your recipient then receives an email asking them to sign.

Only senders require a DocuSign account.  Recipients who receive an email asking them to sign do not need an account.

DocuSign can turn any paper or electronic document into a form that can accept electronic signature(s). This saves staff time traditionally spent printing, faxing, scanning, and storing paper forms. These electronic forms also provide:

  • Automated workflows for when more than one signature is required.
  • Built-in reminder and notification emails.
  • Dashboard to view status and signatures.

Electronic forms can be sent to individuals or you can create self-service forms that allow your users to click on a link and start the signing process.

An audit log is available for documents and is admissible in court proceedings.

Use cases

The University is NOT licensed to collect DocuSign signatures for the purpose of documenting patient and provider (physician) service agreements/consents. 

All legal use cases must be vetted by UM General Counsel. New legal use cases should be submitted to the General Counsel's Office.

The current approved list of legal use cases includes:

UM Business Services:

  • Purchase & Sale Agreements
  • Leases
  • Listing Agreement
  • Other UM Business Services Instruments (case-by-case basis)


  • Business Associate Agreements
  • General contracts
  • General agreements

MU Registrar:

  • Release of non-directory information or directory information that has otherwise been restricted from release to third parties or for public viewing.
  • Update a record of a student (e.g. application of Grade Replacement or Grade Point Average Adjustment policy).

UM Tech Transfer:

  • Invention Disclosure Form

IRB Studies

  • Participant release forms

Internal use cases do not have to be approved by General Counsel. It is important to discuss these uses thoroughly and make sure they don’t have a legal angle before putting them in and/or assisting someone with putting them in DocuSign.

Fees are calculated annually based on your usage.  Usage is defined as the number of envelopes sent.  If an envelope is sent, but not completed; it is still considered billable. 

At the end of the annual billing cycle in March, your usage will be calculated as a percentage of the total system wide usage.  That percentage is then multiplied against the total contract cost for that year.  Contract cost varies from year to year.

For example, if the contract cost is $90,000 and your department’s usage is 2,810 envelopes sent and 25% of total use, your annual cost would be (.25 x 90,000) $22,500.   This scenario equates to about $8 per envelope.

An exception occurs when the envelope cap is exceeded.  The envelope cap for 2019-2020 is set at 15,000.  If exceeded, departments will cost share at $6.75 per envelope above the cap.

If you have questions about pricing contact enterpriseworkflowapps@umsystem.edu. To get an estimate of your cost please contact enterpriseworkflowapps@umsystem.edu.


  • MU
    • departments
  • MU Health Care
    • departments
  • UMKC
    • departments
  • Missouri S&T
    • departments
  • UMSL
    • departments
  • UM System
    • departments
  • University Extension
    • departments

Only senders require a DocuSign account.  Recipients who receive an email asking them to sign don’t need an account.

Go to doitservices.missouri.edu to sign up for a DocuSign account. Login to the self-service portal with your University username and password, select Service Catalog, and search for DocuSign. Your account will be created within one business day of request receipt.

Go to doitservices.missouri.edu and click on the Help icon. Login to the self-service portal with your University user id and password, and Search for Answers accordingly. For additional assistance, contact our Help Desk at 573-882-5000.