ID Photo Submission Process

  1. To begin the Photo Submission Process login to
  2.  Upload image of ID Document.

A U.S. Government-Issued Photo ID is required.  This may be a Driver License, VISA page of Passport, Military ID, etc. If uploaded successfully, an image of the ID Document, should appear on the page. If you don’t see your ID Document, it wasn’t accepted by our system.  Try again.

3. Submit your square photo

  • Position yourself in front of a solid background, from which you are easily distinguishable, with your face well-lit. White, Gray, Beige is best.
  • Head must face straight at camera, filling most of the square frame, but including the entire face, with no shadows.
  • Prescription glasses must leave the eye fully visible.
  • Religious head coverings are permitted.
  • Hats, sunglasses, hands, other people or objects, unnatural expressions are prohibited.
  • Be sure to center your face in a square photo.  It’s good to leave room around your face.  We can crop a photo, but we cannot add to one.
  • Submit a square photo, that is good quality.


This is the fine print, at the bottom of the page. This allows you to follow the photo’s progression from Pending to Accepted. If your photo stays in Pending status for more than 5 business days, check your MU email account for an email from us.  If no email is present, email us at

Tips and Tricks:

  • For an error about a stale request, open the browser in “incognito mode” and log in to the site:
  • When submitting your ID Document, please make sure that you are submitting that file in the .jpg, .jpeg, or .png, format.
  • If you are using an iOS device to capture the images of your photo and ID Document, be sure to go to settings, then camera, then formats and change the camera format to “MOST COMPATIBLE”. Then, capture the image leaving plenty of extra space around the top portion of the photo.
  • If you are having issues and are using a desktop or laptop, you may need to scroll to the top of the page to see a pop-up box that allows you to crop and submit your photo.

If you are still experiencing issues, please contact Tech Support at 882-5000.

Approved photos are the official photo of record, for ID cards, myZou, etc.


Photo Submission FAQs:

Q: I get a “login failed” notification when I try to log in to  What does this mean? 

A: You are not in the ID System, yet, and therefore cannot log in yet.  Be sure one of the following is true for you, then try again. 

  • Your Welcome Orientation fee has been processed by University Cashiers. 
  • It is within 33 days of the start of the semester for which you are enrolled (with courses appearing in myZou). 
  • You have an active MU Residential Life Housing Contract.


Q: Did my photo get accepted? 

A: In, click VIEW MY PHOTOS (Step 3) to follow the photo’s progression from Pending to Accepted.


Q: Can I choose a name other than my Legal Name on my ID card (i.e.: “Tommy” rather than “Thomas”). 

A: This is called a “Preferred Name” and students may handle this at 

Employees may contact their HR representative. Once this has been done the Preferred Name can appear on their ID card.  


Q: I submitted my photo, and it was approved.  When will I receive my card? 

A: We pre-print cards for new-to-MU students who attend Summer Welcome or Winter Welcome orientations, or who will live in Residential Halls. We’ll email you, with pick up instructions when we’ve printed your card All other students, faculty and staff should come to the ID Office to have their cards printed.


Q: My “View my Photos” page shows the reasons photos were rejected.  What do they mean? 

A: Photo Rejection Reasons:

  • Low Quality
  • Inappropriate – using a filter, or hand gestures, etc.
  • Too Bright, Dark, Distant or Close
  • Not Centered – our software only adjusts to square
  • Wearing Hat or Sunglasses
  • Not Self Portrait
  • More than 1 person
  • No ID – It is not the U.S. Visa page of the passport, or it is not readable.
  • Inconsistent Names – Complete the MizzouOne task
  • Not facing camera.
  • Background – face is not easily distinguished from background.
  • Auto Crop – a square photo was not submitted, or space was not left around the face, sufficient for our square cropping function.
  • Two photos, No ID – Be sure to submit an ID Document AND a photo.
  • ID Submitted as Photo – an ID Document was submitted in the “submit a photo” function.  This can be checked in “view my photos”, where all the photos should be pictures of you. . . not your ID Document.