VoIP Phone Service

VoIP Phone Service

Voice over Internet Protocol (VoIP) is a telecommunications service that allows departments to enjoy enhanced voice features delivered over the data network, often at reduced rates.

The University's VoIP solution is provided in partnership with CenturyLink. It includes a convenient Web portal so customers can update many of their phone configurations online.

Most phone lines will be moved to VoIP within the next few years. Phases will be structured to reduce expenses for the University as a whole. If departments are planning a large move/remodel or require some of the new VoIP features and functionality, there may be opportunities to accommodate those requests ahead of schedule.

Emergency 911 Service

When a 911 call is placed using VoIP, the address passed to the emergency operator is the location, including floor and room number, where the original VoIP phone was installed. It is extremely important for departments to submit a location change request through the MyServices application before moving VoIP phones, so that the 911 records can be updated.

Please be advised that 911 emergency calls may not be available in the following situations:

  • During a data network outage.
  • During a power outage.

If a customer is using a VoIP soft client or moves a VoIP phone without notifying the Division of IT, the 911 call will complete; however, the address information will not be accurate.

The VoIP phone service is $11 per phone per month. An active network connection is also required.

Provisioning charges of $15 to change line appearances on a phone will apply.  If you will be requesting changes to 21 or more lines, standard labor charges of $63 per hour, with a one-hour minimum, will apply instead.


  • MU
    • departments
  • MU Health Care
    • departments
  • UM System
    • departments
  • University Extension
    • departments

VoIP services require an active Internet connection.

Migrations are being structured to reduce cost to the University as a whole. Your department will be contacted based on that schedule. If you have questions or need consultation before then, please contact Tech Support at 573.882.5000 and you will be referred to a Telecom/IT analyst.

If your department is already on the new VoIP system, you may submit requests for new service or changes to existing service through the MyServices application.

Go to doitservices.missouri.edu and click on the Help icon. Login to the self-service portal with your University user id and password, and Search for Answers accordingly. For additional assistance, contact our Help Desk at 573-882-5000.