Contact Center Services
Contact Center Services allows departments to automatically route incoming calls to one or several call agents across one or many locations. Service centers and help desks typically use these services to manage high volume call flows efficiently.
Call center services offer the ability to spread calls evenly among customer service representatives. With call center applications you can:
Process incoming calls more effectively
Reduce or eliminate abandoned calls (hang ups) by providing queue or announcements
Provide customers with a single telephone number
Determine how calls are distributed
Get a real-time view of phone traffic and agent performance
Receive reports that include but not limited to:
Call traffic statistics
Total number of calls answered
Number of calls abandoned (hang ups)
You can also request phone recording for an additional fee.
Agent License: $45/month
Supervisor License: $75/month
Interactive Voice Response (IVR): $13/month
Reporting: Included with Supervisor License
For UC individual pricing, see UC for Individuals.
- MU Health Care
- UM System
- University Extension
Use MyServices to obtain service, change service options, or cancel service.
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