Audio and Web Conferencing FAQ

What features does a Zoom Pro account include?

  • Host up to 300 participants
  • Access to online support
  • HD Video and Voice
  • Active speaker view
  • Full screen and gallery view
  • Dual stream for dual screens
  • Join by telephone call-in
  • Desktop and application sharing
  • Ad hoc or scheduled meetings
  • Google Chrome and Outlook plug-ins
  • MP4 of M4A local recording
  • Private and group chat
  • Host controls
  • Raise Hand
  • Mac, Windows, Linux, iOS and Android support
  • Host an unlimited number of meetings (one meeting at a time)
  • No meeting duration limits
  • Custom personal Meeting ID
  • Ability to have another person schedule meetings on your behalf
  • Cloud recording

Can I use Skype for Business instead?

Yes, feel free to use Skype for Business as often as you like. However, a Zoom Pro account is required when you need to join or host a meeting via a phone.

Can I use Zoom with in-room conferencing equipment?

Yes. Zoom offers hosted services that allow Polycom, Cisco, LifeSize, Tandberg and others (standards-based H.323/SIP room-based conferencing systems) to join a Zoom meeting. This gives you the added flexibility of using your existing meeting room technology to join and host meetings.

There is an additional annual or monthly license required to allow a room-based system to join Zoom meetings. Please contact your local IT Professional to investigate this option.

Can I join or host a Zoom meeting from any device?

Yes. Zoom has apps available for Android, iOS, Windows, and MacOS. Download the Zoom app at the Apple Store or Google Play.

I was informed I should receive an email from Zoom but it has not arrived.

Check your Junk mail folder to see if the Zoom message was delivered into that folder. After checking your Junk mail folder, if you are still not receiving Zoom emails, please contact Zoom directly (see “Who do I contact if I have problems using Zoom” FAQ).

Where can I get training on Zoom?

Zoom training is available at

How do I make sure my Zoom meeting is secure?

To secure a Zoom session, either a passcode or waiting room is required on new Zoom meetings created in the and domains. Beginning on Aug. 6, 2020, security options enabling waiting rooms and passcodes will be enabled by default. Users can choose which of the two security options will work best for that particular meeting by unchecking one setting or the other. Please refer to the Managing Zoom Security Options user guide for more details on navigating Zoom following this change and other recent security updates.

Who do I contact if I have problems using Zoom?

Contact Missouri Online via phone 855.675.0755 or chat Monday – Friday 9– 3 p.m.

Email us at

Zoom provides direct, 24/7 support to all end users at no charge via:

Online submission:

Can I schedule or start meetings from Outlook?

The Microsoft Outlook Plugin is designed to make scheduling a meeting in Microsoft Outlook quick and convenient. The Plugin allows you to schedule and start instant Zoom meetings, as well as make existing meeting events Zoom meetings. The Outlook Plugin will also sync free/busy times to the Zoom Client based on your Outlook Calendar events – (download the latest version).

Can I add Closed Captioning to my Zoom recording?

Closed captioning is vital if you intend to record your meeting and reuse the recorded content at a later date. Zoom provides a simple means of closed captioning within the meeting itself. Please see their support material for information on this option:

For more information about closed captioning in Zoom and other services, visit the How to Make Accessible Video and Audio page from the ACT Center’s Digital Access Website.

Can I have someone schedule meetings for me with my Zoom account?

Yes, if you and the person to schedule your meetings each has a Zoom Pro user account, you can add that person to your account using the “Scheduling Privilege” feature on your account. To learn more, go here: