Audio and Web Conferencing FAQ

What features does a Zoom Basic account include?

  • Host unlimited number of meetings
  • Attend meetings
  • 40 minute meeting time limit for calls with 3 people to 100 people
  • Unlimited 1-1 calls

What features does a Zoom Pro account include?

  • Host meetings of unlimited length with up to 100 attendees. Note: a separate (paid) license is required for meeting sizes of more than 100.
  • Someone schedules your meetings for you.
  • Custom Meeting ID
  • Cloud recording

Can I use Skype for Business instead?

Yes, feel free to use Skype for Business as often as you like. However, Zoom (Basic or Pro) is required when you need to join or host a meeting via a phone.

Can I use Zoom with in-room conferencing equipment?

Yes. Zoom offers hosted services that allow Polycom, Cisco, LifeSize, Tandberg and others (standards-based H.323/SIP room-based conferencing systems) to join a Zoom meeting. This gives you the added flexibility of using your existing meeting room technology to join and host meetings.

There is an additional annual or monthly license required to allow a room-based system to join Zoom meetings. Please contact your local IT Professional to investigate this option.

Can I join or host a Zoom meeting from any device?

Yes. Zoom has apps available for Android, iOS, Windows, and MacOS. Download the Zoom app at the Apple Store or Google Play.

I was informed I should receive an email from Zoom but it has not arrived.

Check your Junk mail folder to see if the Zoom message was delivered into that folder. After checking your Junk mail folder, if you are still not receiving Zoom emails, please contact Zoom directly (see “Who do I contact if I have problems using Zoom” FAQ).

Where can I get training on Zoom?

Zoom training is available at https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials

Who do I contact if I have problems using Zoom?

Zoom provides direct, 24/7 support to all end users at no charge via:

Online submission: https://support.zoom.us/hc/en-us/requests/new

Chat Live with the Zoom support team.

You can also contact Division of IT Tech Support at 573.882.5000 or techsupport@missouri.edu during normal support hours.

Can I schedule or start meetings from Outlook?

The Microsoft Outlook Plugin is designed to make scheduling a meeting in Microsoft Outlook quick and convenient. The Plugin allows you to schedule and start instant Zoom meetings, as well as make existing meeting events Zoom meetings. The Outlook Plugin will also sync free/busy times to the Zoom Client based on your Outlook Calendar events – (download the latest version).

Can I add Closed Captioning to my Zoom recording?

Closed captioning is vital if you intend to record your meeting and reuse the recorded content at a later date. Zoom provides a simple means of closed captioning within the meeting itself. Please see their support material for information on this option: https://support.zoom.us/hc/en-us/articles/207279736-Closed-Captioning

Another option is to have the recording professionally captioned using one of the captioning and transcription vendors the University of Missouri has on contract: https://actcenter.missouri.edu/getting-started-with-accessibility/creating-accessible-videos/captions-and-transcripts-pricing/. Automatic Sync Technologies offers the CaptionSync service that has an interface for Zoom videos. Find out more about this service here: https://support.automaticsync.com/hc/en-us/articles/209985506-Adding-Closed-Captions-to-Zoom-Videos

Can I have someone schedule meetings for me with my Zoom account?

Yes, if you and the person to schedule your meetings each has a Zoom Pro user account, you can add that person to your account using the “Scheduling Privilege” feature on your account. To learn more, go here: https://support.zoom.us/hc/en-us/articles/201362803-What-is-Scheduling-Privilege

How do I determine what type of Zoom account I have?

  • In a web browser, log into your Zoom account.
  • Choose My Profile
  • For User Type, you will see the type of account you have – either Basic or Pro.

Another option is to open the Zoom application on your PC or Mac. In the title of the window, you will see either “Zoom – Pro Account” or “Zoom – Basic Account”.