Audio and Web Conferencing

Audio and Web Conferencing

The Division of IT recommends using the Zoom service provided through MOREnet for video, audio and web conferencing. Zoom is available to all faculty, staff, and students in the Columbia geography.


Note to InterCall Account Holders - Cancel your existing InterCall account to avoid charges for inactivity.  To cancel your account, call (800) 374-2441, option 6 or email

Zoom users can choose either a Basic or Pro user account. 

Basic account should meet most needs and has the following capabilities:

  • Host up to 100 participants
  • Access to online support
  • HD Video and Voice
  • Active speaker view
  • Full screen and gallery view
  • Dual stream for dual screens
  • Join by telephone call-in  
  • Desktop and application sharing
  • Ad hoc or scheduled meetings
  • Google Chrome and Outlook plug-ins
  • MP4 of M4A local recording
  • Private and group chat 
  • Host controls
  • Raise Hand
  • Mac, Windows, Linux, iOS and Android support
  • Host an unlimited number of meetings (one meeting at a time)
  • No time limit for 1-on-1 meetings
  • 40 minute time limit on meetings with 3 to 100 people.

A Pro account is necessary if a Basic account will not meet your requirements.  A Pro account includes the following additional capabilities:

  • No meeting duration limits
  • Custom personal Meeting ID
  • Ability to have another person schedule meetings on your behalf
  • 1GB of MP4 or M4A cloud recoding

Optional features (for an additional cost):

Zoom Rooms

  • Software-Defined Video Conferencing system for any sized Conference Room.
  • High quality video, audio and web conferencing for Mac, PC or Touchscreen.
  • Screen sharing with Wi-Fi, Airplay or wired HDMI connection.
  • Integrates with Microsoft Exchange calendar for ease of scheduling.

H.323 Room Connector

  • Connect your H.323/SIP systems with desktop, tablet, mobile devices, Zoom Rooms and other H.323/SIP endpoints.
  • Works with many room-based endpoints including Polycom, Cisco, Lifesize and others.
  • Cloud-based or on-premise (VM) room connector.

Large Meeting Rooms

  • To host a meeting with up to 500 participants, purchase the Large Meeting add-on (requires a Zoom Pro user account).

Premium Audio:

  • Subscription for US Toll Free access
    • $100 Monthly Plan: US Toll Free at $0.06/min (approx. 1,670 US Toll-Free min/mo)
    • $500 Monthly Plan: US Toll Free at $0.055/min (approx. 9,090 US Toll Free min/mo)
    • $1,500 Monthly Plan: US Toll Free at $0.05/min (approx. 30,000 US Toll-Free min/mo)
  • Any additional minutes above your plan will be locked in at the same per minute rate.  Example: If you purchase the $500 Monthly Plan, and use more than 9,090 min/mo., each additional minute will be locked in at $0.055.

Basic user account:  no cost

Pro user account: $12/year (Billed by MOREnet)

  • Account renews annually on July 1
  • Price is prorated as follows:
    • $12 if requested from June 1 to December 31
    • $9 if requested from January 1 to May 31

Optional Services (Billed by MOREnet):

  • Pricing for services listed below is prorated based upon month bought (July 1 through June 30).
  • Zoom Room:  $519.96/room/year.
  • H.323 Room Connector:  $519.96/room/year.
  • Large Meeting Room – allows a maximum number of participants
    • Yearly 200 Capacity Large Meeting room -$936
    • Yearly 300 Capacity large Meeting room - $1,456
    • Yearly 500 Capacity large Meeting room - $2,496
  • Premium Audio/Toll Free
    • Pre-paid packages range from $.06/min to $0.05/min
    • MOREnet will consult with you when you request this service (see Getting Started).


  • MU
    • Faculty
    • Staff
    • Graduate students – Basic user accounts only
    • Undergraduate students – Basic user accounts only
  • MU Health Care
    • Staff – There is a separate HIPAA account for health-related users.  See the Getting Started tab for information.
  • UM System
    • Staff

All faculty, staff, and students who wish to host Zoom meetings first need to create a Basic (no charge) Zoom user account. 

To create a Basic user account, use one of the following links:

To request a Pro user account:

  • Review the Details tab to determine if you need a Pro user account.
  • Make sure you don't already have a Pro account - see "How do I determine what type of Zoom account I have?" in the FAQ here.
  • Go to to request a Zoom Pro user account. Login to the self-service portal with your University user id and password, select Service Catalog, and search for Zoom.

To request Optional Services (faculty and staff only):

  • All Optional Services require a Pro user account to activate.
  • Go to to request any of the Zoom Pro optional services (Zoom Room, H.323 Room Connector, Large Zoom Room or Premium Audio). Login to the self-service portal with your University user id and password, select Service Catalog, and search for Zoom.


Go to and click on the Help icon. Login to the self-service portal with your University user id and password, and Search for Answers accordingly. For additional assistance, contact our Help Desk at 573-882-5000.