About the Unified Communications Project

Project Scope

The following communication services will be delivered as part of the Unified Communication service:

  • Phone service
  • Long distance and toll-free services
  • Voicemail services
  • Auto attendant and Interactive Voice Response
  • Contact center and call recording services
  • SIP trunk services
  • Instant Messaging
  • Presence
  • Mobility

The following items will be replaced over the course of this project:

  • Rolm phone and voicemail solution at Women’s and Children’s Hospital
  • Polycom phones
  • Meridian phones
  • Most other phones

We are not currently planning to include the following as part of this project:

  • Elevator phones
  • Fax lines
  • Aiphones
  • Ascom phones
  • Pagers

Project Impact

The new Unified Communications system will affect nearly everyone who uses a phone at the university as well as anyone with other university equipment, such as cell phones, tablets, laptops, or desktop computers.

Following the successful completion of the pilot in Summer 2016, we will begin to transition selected units onto the new system. Training and support will be available at that time. See the Project Schedule for the latest information.

June 23, 2015