TechKnowledge, Page 2

Division of IT has a New Self-Service Portal

Jan. 17, 2019 — Division of IT has launched a new self-service portal that replaces myServices and Remedy requests. You can easily find out what services IT offers, submit your requests, search help information, and view the status of your tickets. Check it out at!

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Retiring Long-Distance Authorization Codes

Dec. 18, 2018 — The University will discontinue all use of long-distance authorization codes by Monday, January 7, 2019. All long-distance dialing will be via direct dial, which means dialing 78 prior to a long distance number is no longer required. The MoCode associated with the phone line will serve for billing purposes. For questions, call DoIT Help Desk…

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Adobe Application License and Installation Changes

July 9, 2018 — Adobe is changing their licensing technology. This means DoIT will be adjusting the Adobe software installation process on University computers. Starting July 1, the University will move from a serial number installation, where a user could access the installer and download the software, to a "named user" installation. The "named user" install will be done…

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IT Classroom Training No Longer Available

June 29, 2018 — The Division of IT will no longer provide classroom instruction, one-on-one assistance with software, or custom courses. This decision is due to the notification of the final budget reductions.  IT Training’s webpages provide access to current training manuals and additional online resources for various software and web development.

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Global Accessibility Awareness Day

May 3, 2018 — The 7th annual Global Accessibility Awareness Day is May 17, 2018. This annual global effort educates people about the need and methods for supporting access and inclusion to digital resources (web, mobile, etc.). According to Peter Altschul, Intercollegiate Athletics tutor, "Invariably, when you make your websites accessible to people with disabilities, you will make them…

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TigerWifi Certificate Change

April 13, 2018 — TigerWifi's security certificate is expiring and a new one is being put in place. Depending on your devices and operating systems, you may experience a pop-up screen asking you to accept the new certificate, Trust the site, or click Connect. Please do so.

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Virtual Private Network (VPN) to require Two-Factor Authentication

April 2, 2018 — To further protect university resources, all VPN access will require two-factor authentication.  Throughout April, each VPN group will be notified via email when their group will move behind the new authentication process.  During the move, everyone must be logged off VPN.  If issues are encountered, contact Help Desk at 882.5000 or for 24/7 support, go…

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New Mobile Device Security Requirement

March 8, 2018 — On Wednesday, March 21, 2018, any mobile device with access to University faculty and staff email will be required to have a lock screen code for access.  This security measure is designed to protect your mobile devices against unauthorized access.  Without enabling this security feature, anyone with physical access to your mobiles devices could access…

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Need Adobe, SAS, or other software?

Feb. 8, 2018 — DoIT offers many productivity and educational software products for sale to departments and faculty/staff/students. We work hard to secure the most competitive pricing with our vendors and want to pass that savings along to you. If you need Adobe Creative Cloud, SAS Statistical Programming, or other software, select the Continue Reading link below. Continue reading…

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New Cisco Phone and Voicemail Request

Jan. 17, 2018 — In 2018 we are improving and streamlining our customer request system.  Customers can now request new Cisco phones and/or Cisco voicemail through a tailored request form.  The form will guide you through the information needed for processing.  While it may take a little time to gather the information before submitting the request form, we will…

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