A: The mobile student ID is just like your physical student ID but is now available on your iPhone and Apple Watch.
Q: How do I get the mobile student ID on my Apple devices?
Q: How do I use my mobile student ID on Apple devices?
A: Your mobile student ID features the Express Mode transaction experience. A user is able to approach the card reader with a dark screen on their iPhone or Apple Watch without needing to authenticate via Face ID or Touch ID. Express Mode enables an extremely fast, seamless experience as you move through campus.
When you add your mobile student ID to Apple Wallet, Express Mode is turned on by default. If you don’t want to use Express Mode, you can turn it off. To turn it off, open Wallet, tap your mobile student ID, tap the info button in the top right, and tap the Express Mode on/off button.
Q: How can I view my ID number?
A: To view your ID, open the Wallet app. Navigate to the back of your mobile student ID by clicking the info button in the top right. Scroll down until you see the ID # field. This is your ID number.
Q: Can I view Zou Platinum, Zou Gold, and Zou Silver balances
A: There are currently four ways to check the balance of your Zou Dining Plan:
Q: I am not able to add my mobile student ID to Apple Wallet. Who can help me?
A: Contact the Help Desk at 882-5000.
Q: What devices are supported?
Q: How do I get a new mobile student ID if I get a new device?
Q: What happens if I lose my Apple iPhone or Watch? If I find it afterward?
A: You should use Find My iPhone to suspend or deactivate your mobile student ID in Apple Wallet. Please visit Instructions for Lost/Found Apple devices and Find My iPhone for more information.
Q: Can I use my mobile student ID if my iPhone has a dead battery?
A: On iPhone XS, iPhone XS Max, and iPhone XR (and later), you can use power reserve with your mobile student ID. When low on battery, the mobile student ID is available for up to five hours when Express Mode is enabled, and the device’s battery needs to be charged.
Q: Can I use my mobile student ID without a cellular signal?
A: The mobile student ID can be used even if the iPhone or Apple Watch does not have network connectivity as the mobile student ID is stored on your device.
Q: Where do I go for questions about my Apple ID and/ or iCloud?