Division of IT Billing Discrepancies

Departments should review their Division of IT billing via PeopleSoft on a monthly basis and report any billing discrepancies to Tech Support at 573.882.5000. The Division of IT will:

  • Issue credits for equipment and services for up to three previous billing cycles.
  • Not issue credits for discrepancies crossing fiscal years, even if the request is within the previous three billing cycles.
  • Issue credits for missing equipment charges for up to three previous billing cycles if the equipment is found and returned.

For additional information on policies governing information technology and telecommunications services, consult the MU Business Policy & Procedure Manual.