Telecommunications Billing Discrepancies

Departments should review their telecommunications bill via PeopleSoft on a monthly basis and report any billing discrepancies to Tech Support at 573.882.5000. The Division of IT will:

  • Issue credits for telecommunications equipment and services for up to three previous billing cycles.
  • Not issue credits for discrepancies crossing fiscal years, even if the request is within the previous three billing cycles.
  • Issue credits for missing equipment charges for up to three previous billing cycles.

For additional information on policies governing telecommunications services, consult the MU Business Policy & Procedure Manual.