Division of Information Technology Organizational Structure

The Division of Information Technology strives to deliver high-quality information technology services to support teaching, learning, research, and administration for the University of Missouri and its enterprise affiliates.

View the DoIT organizational chart or read more about each of our technology teams below.


Beth Chancellor

Beth Chancellor, Vice President for IT and MU Chief Information Officer

As Vice President for IT and MU Chief Information Officer, Beth Chancellor leads the information technology organization for the University of Missouri which includes all four universities, MU, UMSL, UMKC, MS&T as well as UM System Offices, and MOREnet.

With more than 30 years of telecommunications and IT experience, Beth provides strategic direction and operational oversight. The University’s IT portfolio includes end-user computing, application development, student computing services, data management and warehousing, enterprise resource planning (ERP), enterprise architecture, project management, infrastructure, research computing and support, networking and telecommunications, academic and audio/visual technology and information security and compliance.


Brandon Hough

Brandon Hough, Executive Director of Distributed IT

Brandon Hough serves as the Executive Director of Distributed IT for the University of Missouri. With over 30 years of experience in IT support and information security, he has extensive knowledge of the components necessary to make technology run smoothly. During his tenure, Brandon has developed a number of teams and support structures-including IT support for Residence Halls, Computing Site Management, IT Security and Account Management, and Distributed IT Support.

His current teams provide support for faculty, staff, and students ranging from the help desk, account management and hands-on IT support interactions to in-depth research and application support. In addition, Brandon is responsible for the MU data center, telecommunications services, structured cabling, outside plant and network services.

Distributed IT:
Distributed IT provides support to faculty, staff, and students within the colleges, schools, and departments. This ranges from Helpdesk services, to Computing Sites and walk-up support, to providing direct departmental support.
Tech Support:
IT support in response to inquiries via phone, chat, or online self-help, and walk-up for all computing and Telecom questions and problems.
Adaptive Computing:
The Adaptive Computing Technology (ACT) Center works to ensure that MU students, faculty, and staff who need assistive technology have equal opportunity within the classroom and office.
Student Computing Access:
Computing labs across campus bring students easy access to computing resources, software, and printing.
Data Center Services:
Provides a secure and environmentally controlled facilities to house computing systems for MU and UM organizations.
Telecommunications:
Provides networks, including all aspects of the design, development, operations, and management of the University’s voice and data networks, all wired and wireless communications, and the two-way radio system.

Systems & Operations/Telecom

Computer and telecom infrastructure and operations form the foundation of information technology. IT is at the heart of University programs, goals, and strategic initiatives and touches all individuals associated with the University. Systems and Operations/Telecom ensures the core infrastructure is reliable and stable, flexible enough to accommodate many aspects of research and academics, and cost effective.

System Administration:
Maintains and secures server operating systems.

Ben Canlas

Ben Canlas, Director

Ben Canlas currently serves as the Director of Enterprise Application Services.

Ben has 20 years of IT experience and is responsible for the University’s enterprise administrative systems and the operational infrastructure which supports them. These systems include PeopleSoft Financials/Supply Chain, Human Capital Management, and Student Information Systems; Workflow & Document Management systems; Database Services; and Systems & Infrastructure Operations.

Enterprise Application Services:
Enterprise Applications Services (EAS) develops, implements and maintains computer applications that serve the entire UM enterprise as the backbone for UM, including HR/Payroll, Finance and Student systems.
Application Development:
Develops and maintains a variety of student-facing applications.
Data Warehouse and Reporting:
Integrates data from a variety of sources, stores it, transforming it into meaningful information via customized reporting.
Oracle/PeopleSoft Applications:
Supports Finance and Administration, Human Resources and Enrollment and Student Management and Administration for the entire UM System.
Application Services:
Supports third-party enterprise applications which support services such as Document and Imaging Management, Risk and Insurance Management, IT Service Management, and Account Reconciliation.
System Administration:
Maintains and secures server operating systems.

Michelle Merriman, Interim Director, Enterprise Applications Services (EAS)

Michelle has over 10 years of higher-ed information technology experience. As interim director of EAS, she is responsible for the enterprise level applications that serve as the backbone for the University of Missouri-System; these include service management and workflow applications, custom application development, HR/Payroll, Finance and Student systems.

Custom Application Development:

Develops and maintains a variety of administrative and student-facing applications using both traditional and low-code/no-code development platforms.

Oracle/PeopleSoft Application Development, Security, & Administration:

Supports development/customization, security, and infrastructure administration of Peoplesoft Finance and Supply Chain, Human Resources, and Student Administration.

Enterprise Performance Management (Budget & Planning):

Supports development/customization and administration of Workday Planning, UM System’s enterprise-level budget & planning system.

Workflow Applications & Service Management:

Supports third-party enterprise applications for services such as Document Workflow and Imaging Management, Risk and Insurance Management, IT Service Management, Billing and Account Reconciliation.


Kirk Keller

Kirk Keller, Director

Kirk Keller is the Director for Enterprise Strategy and Architecture and has almost 30 years of IT experience. Kirk works across departments to align priorities with UM system-wide information technology strategies and goals. He and his team provide decision-ready data to IT leadership to ensure that information technology for the University is designed and implemented to meet system-wide mission and goals most effectively while remaining cost effective and compliant to mandates.

IT Compliance:
Ensures IT systems are secure, accessible, scalable, and fit with University mandates and policies.
Business Continuity Management:
Ensures that IT systems are capable of meeting business demands for recovery.
Enterprise Architecture:
Ensures that the business and information architecture are captured in such a way as to evaluate environments for IT compliance and business continuity.
Change Management:
Ensures that significant changes to systems are communicated and planned to minimize risk and impact.
Problem Investigations:
Perform investigations to select technology incidents to determine whether outages stemmed from deviation from planned architecture and whether and how future risks can be mitigated or remediated.


Nikki Witting

Nikki Witting, Director

Nikki Witting is the Director of Finance and Administration. With over 25 years of experience in telecommunications and IT finance, she oversees the IT budget, financial reporting, and service billing as well as human resources, administration, and service management.

Her team implements critical business and logistic support as well as engaging stakeholders with operational processes and customer portals. They also provide IT training solutions for MU students, faculty and staff on supported software applications.

Finance, Administration, and Human Resources:
Provides critical business, financial, and logistical support services to the organizations within the Division of IT. These services include accounting, resource planning and budgeting, financial reporting and analysis, and procurement as well as asset and inventory management.
Service Management:
This group provides the structure and processes for moving IT forward with a customer portal for IT services including engaging stakeholders, designing IT systems, and operational processes. This also include marketing and communications of services to all audiences.
Service Provisioning and Billing Processing:
Receives requests for services from customers, initiates order fulfillment, job processing, and billing.  Is the liaison between the customer and the technical groups within DoIT.

Becky Thurmond Fowler, UM Chief Information Security Officer

Becky Thurmond Fowler is the Chief Information Security Officer (CISO) for the University of Missouri and has over 19 years of higher-ed information security and IT experience.

Becky directs the work of the information security and identity management teams, blending IT security expertise and her management and leadership experience to meet the University’s strategic needs.

Identity Management:
Directs a team to implement an organizational set of business policies, processes and technologies that enable the use of a digital identity to access electronic resources.
Security Awareness:
Coordinates support and education materials for departments, faculty, staff, and students.
Security Operations:
Provides security expertise and resources necessary to protect the University’s information assets and technology resources.
InfoSec Governance, Risk and Compliance:
Oversees the University of Missouri’s information security (InfoSec) policies, procedures, and standards to identify and apply a risk-based approach to information security.  Work with campus partners to ensure compliance with federal and state laws and regulations.

Mark Bookout, Director of IT Research Support Solutions

Mark Bookout leads a multi-campus Research Support Solutions team for both Missouri S&T and MU focused on enabling researchers to go further, faster.  With over 30 years of experience in information technology, Mark brings innovative vision and unique problem solving to his role in IT RSS.  During the last 12 years, Mark built a research support team at Missouri S&T with the mission of removing the technology burden for researchers.  Mark’s expanded team has a diverse array of skillsets, but ultimately the objective is to find uncommon solutions to challenges that researchers face.  The support areas for IT RSS include research computing, embedded systems support, data management and storage, security, networking and instrumentation support and consultation on technology needs to support research.



Natasha Angell
, Executive Director, MOREnet

As Executive Director of MOREnet, Natasha guides MOREnet’s strategic vision, stressing the importance of application and value for consortium members, while appreciating and leveraging the skills and expertise of an incredible team of MOREnet staff. She actively participates in national groups such as The Quilt and Internet2, exchanging experiences and sharing a similar member-centric mission with other research and education network leaders across the country.


Stephanie McClelland, Chief Online & Technology Officer

Stephanie McClelland has been with Missouri Online since 2019 as Senior Director for Program and Course Design Services. In this role, McClelland has been instrumental in overseeing the implementation of strategic initiatives at each of the universities; collaborating with provosts, deans, and faculty to identify emerging trends; conducting needs analysis on the offering of new programs; developing a training program for faculty to become certified in teaching online courses; and implementing a governance structure to support the services of Missouri Online.

As Chief eLearning Officer, McClelland will continue to ensure a superior academic experience for our students and lead us toward meeting ambitious enrollment goals. McClelland will closely collaborate with university leadership and faculty at each of the four universities as they work to expand and align online programs and service initiatives and continue to launch appealing eLearning programs.


Nate Roettgen, Associate Director

Nate Roettgen serves as the Associate Director of IT Infrastructure Services for the University of Missouri.  With nearly 20 years of experience in IT service delivery, his teams are responsible for core IT infrastructure technologies supporting MU, UM and MU Healthcare.  These services and solutions include:

Storage and Virtualization Services:

Provides enterprise-level file services and solutions and highly available and resilient virtual server environments for MU and UM organizations.

Server Administration:

Manages, maintains, and administers secure server platforms to support a wide variety of workloads for both MU and UM.

Directory Services and Messaging:

Supports UM system-level Active Directory domains and tenants, as well as various messaging and collaboration technologies, such as Exchange and Teams.

Metrics and Monitoring:

Responsible for enterprise-level monitoring, logging, and discovery services, affording high-visibility and rapid response to IT infrastructure service performance or security issues or concerns.

Networking:

Provides wired and wireless networks and connectivity to faculty, staff, students, and guests on the MU campus and within MU Healthcare facilities, in addition to core server and infrastructure networks.