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Division of IT: IT Training
Enterprise Applications Training Implementation Phases
IT Training department provides essential tools to enable the entire UM workforce to excel in the workplace. Training is a shared responsibility between University system and faculty, staff, and students from all campuses.
Implementation Phases
| I |
Curriculum design |
EAS functional leads and EAS training team |
- Outline key concepts, goals and objectives.
- Determine user types and map objectives by user type.
- Run parallel with prototyping and functional analysis activities.
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| II |
Curriculum development |
EAS functional leads, subject matter experts, and EAS training team |
- Develop curriculum specific to each user type.
- Development of subject matter is divided among team members by area of expertise. Each team member will develop his/her piece individually and then share with the larger team to combine overall content to meet designated objectives. Functional leaders will deliver UM-specific functional content material to the EAS training team who will incorporate the content into PS end-user training materials.
- EAS Training Manager provides final approval on content and format prior to the Train-the-Trainer sessions.
- Process owners from each entity identify trainers four months prior to their Train-the-Trainer session.
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| III |
Train-the-Trainer |
EAS training team and each entities process owner |
- Three months before the Train-the-Trainer sessions the software design and development will be completed and the training database stabilized.
- Two weeks before Train-the-Trainer sessions, NO modifications are allowed in the training database that would require last minute updates to the training materials.
- Provide trainers with tools to effectively deliver the PS training.
- Held by EAS functional leads, training dept. and subject matter experts. All available materials will be described to the trainers
- Sessions begin at least two weeks prior to the beginning of the end-user training.
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| IV |
Training delivery |
Campus trainers |
- Three to seven weeks before the go-live date. This varies with the number of end users being trained.
- Trainers take the role and responsibility of deploying knowledge and skills to end users. EAS training team and functional leads will assist and support when requested.
- Deliver training with adequate time to practice procedures to obtain the knowledge necessary for the correct use of the new tools, software, and business processes.
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| V |
Continuous education |
EAS training team and campus trainers |
- On an as-needed basis or when new staff arrive.
- EAS training team will deliver updated training materials to trainers and deploy web-based training modules when applicable.
- Held at each entities training facility.
- If web-based training materials do not meet the end-users learning style, instructor-led training events will occur.
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