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Division of IT
Voice over IP Phone Service
The Division of IT provides Voice over Internet Protocol (VoIP) service in conjunction with traditional local phone service to MU and UM system departments in the Columbia area. VoIP allows customers to enjoy identical voice features delivered via the data network, including multiple line appearances and group features, at reduced rates.
Fees
VoIP is available for $10 per line per month for on-campus users. For off-campus users, service is available for $13 per line per month. On and off-campus users will be billed a one-time license fee of $35 per line. Installation charges may apply.
VoIP phone monthly lease fees vary based on the size of the display, the number of programmable keys and other phone features. Check our complete listing of VoIP phones for applicable phone equipment and their corresponding rates.
Monthly Price Comparison Per Voice Line
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Traditional Dialtone
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VoIP Dialtone
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Per Line Savings
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$12.25
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$10.00
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$2.25
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Traditional Dialtone
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VoIP Dialtone
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Per Line Savings
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$16.69
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$13.00
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$3.69 to $31.19*
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*The Local Exchange Carrier (LEC) bills off-campus subscribers a mileage fee which is determined by the customer's off-campus location plus the distance between that location and the Remote Switching Center (RSC). VoIP subscribers do not pay mileage fees.
Availability and Consultation
VoIP service is available in most on-campus buildings and in off-campus locations that are connected back to the University via fiber. Specially-trained telecommunications staff will set up a consultation that will include a side-by-side cost comparison of traditional phone service rates versus VoIP rates.
Mobility
VoIP phones may be moved within a single building location. Contact the Division of IT before moving any VoIP phone. Mobility within buildings allows customers to change phone locations as needed and alleviates the costs associated with dispatching a technician.
Emergency 911 Service
When a 911 call is placed using VoIP, the address passed to the emergency operator is the location, including floor and room number, where the original VoIP phone was installed. It is extremely important for customers to contact the Division of IT before moving VoIP phones within a building so that the 911 records can be updated.
The Division of IT requires each VoIP subscriber to read and sign the E911 Disclosure and Acknowledgement before service is installed. Details regarding VoIP and 911 service are covered during the consultation.
911 emergency calls may not be available in the following situations:
- If a customer is logged out of their VoIP phone.
- During a data network outage.
- During a power outage.
- If a customer moves a VoIP phone without authorization. Note: the 911 call will complete, however, the address information will not be accurate.
Contact the Division of IT for questions regarding VoIP service or to set up a consultation.
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