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Division of IT
Voice over IP Phone ServiceVoice over Internet Protocol (VoIP) is a telecommunications service that allows customers to enjoy identical voice features delivered via the data network, including multiple line appearances and group features, at reduced rates.Availability and ConsultationAdvisory: VoIP Currently UnavailableChanges in the telecommunications industry have caused us to re-evaluate our current VoIP solution. We hope to have a new solution identified within the next few months. If you have specific needs that are not being addressed by your current phone service, please contact the Division of IT at (573) 882-5000 to discuss your options.MobilityVoIP phones may be moved within a single building location. See Emergency 911 Service. Mobility within buildings allows customers to change phone locations as needed and alleviates the costs associated with dispatching a technician.Emergency 911 ServiceWhen a 911 call is placed using VoIP, the address passed to the emergency operator is the location, including floor and room number, where the original VoIP phone was installed. It is extremely important for customers to submit a location change request through the Division of IT's MyServices application before moving VoIP phones within a building so that the 911 records can be updated. The Division of IT requires each VoIP subscriber to read and sign the E911 Disclosure and Acknowledgement before service is installed. Details regarding VoIP and 911 service are covered during the consultation. 911 emergency calls may not be available in the following situations:
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