|
Division of IT
Mizzou Integrated Messaging Services
Questions & Answers
Mailbox Conversion
- I'm a voice mail user on the old system. What service package will I have on the new system?
Your mailbox will be set up as basic initially. Effective August 1, your fiscal contact will be able to request your service be upgraded to Integrated Messaging or Integrated Messaging with Follow Me.
- How will the new system indicate I have pending messages?
The new voice mail system will indicate you have messages in the same way the old system did. If you use stutter dial tone as your indicator, the new system will notify you with stutter dial tone. If you use a telephone that has a message waiting light, the new system will notify you with the light. If you're interested in a different telephone set, check the traditional phones equipment page or the VoIP equipment page and speak with your department's telecommunications coordinator to request services.
- I can't login to my voice mailbox using my telephone. What do I do?
Check with your telecommunications coordinator to make sure you're subscribed to voice mail. Follow the getting started instructions. If you are unable to login, call the IT Help Desk at (573) 882-5000.
- I can't login to myMessaging. What do I do?
Check with your telecommunications coordinator to make sure you're subscribed to voice mail. Follow the getting started instructions. If you are unable to login, call the IT Help Desk at (573) 882-5000.
General Questions
- Do I have to have a VoIP telephone to subscribe to MIMS?
Not at all. MIMS is a separate system and works the same way, no matter what kind of telephone set you have.
- I can't login to my voice mailbox using my telephone. What do I do?
Check with your telecommunications coordinator to make sure you're subscribed to voice mail. Follow the getting started instructions. If you are unable to login, call the IT Help Desk at (573) 882-5000.
- I can't login to myMessaging. What do I do?
Check with your telecommunications coordinator to make sure you're subscribed to voice mail. Follow the getting started instructions. If you are unable to login, call the IT Help Desk at (573) 882-5000.
- What is a mailbox number?
A user's mailbox number is the full 10-digit telephone number (ie: 573882XXXX).
- How long will the system retain my voice mail messages?
Basic Voice Mail user messages will be stored for 10 days and then will be deleted from the system. Integrated Messaging user messages will be available using telephone access for 10 days. Voice mail e-mail attachments may be managed and stored just like any other e-mail.
- Is there a way to override a greeting in order to begin recording a message?
Pressing "1" will override a greeting. There is an audible beep to indicate when callers can begin speaking. See our common shortcuts for more information.
- I'm interested in the fax features. How does it work?
Using Basic Voice Mail, you can use your telephone number as your fax number and automatically forward faxes to a designated fax machine using the option of Forward Fax in myMessaging.
Using Integrated Messaging, you can use your telephone number as your fax number and receive your faxes in your e-mail account as .wav attachments. If you require a hard copy date and time-stamped by the fax machine, you can use your telephone number as your fax number and automatically forward them to a designated fax machine using the option of Forward Fax in myMessaging.
- I am a voice mail subscriber and my name has changed. How do I get the new name updated on myMessaging?
Notify the Division of IT by sending your telephone number with your old and new name information.
- What is "Communité"?
"Communité" is the system provider's brand for the product. The University has customized the product for the campus environment and branded it Mizzou Integrated Messaging System (MIMS). There are still some conditions by which users will hear the name "Communité" from telephone menu, and possibly see "Communité" from a system-generated message.
- In the old system, if phone number A (with voice mail) receives a call and it rolls over to phone number B (with voice mail) and no one answers, the caller is prompted to leave a message for A. Is that the way it works in the new system?
Yes. The new system works exactly the same way.
How Do I?
- How do I set up my mailbox so that callers are not allowed to leave messages?
If your mailbox on the old system is "announcement only," it will be set up "announcement only" in the new system. Users can define their mailbox to be announcement only by visiting myMessaging and selecting the telephone options tab.
- How do I set up my mailbox to automatically forward a copy of voice mails to others?
There are two ways of accomplishing this:
- Using the Integrated Messaging package, you will receive messages as attachments in your e-mail inbox. Using rules in your e-mail account, you can automatically forward copies of voice mail messages to others.
- Using the Integrated Messaging with Follow Me package, you can create a voice mail rule in myMessaging that forwards copies from all or selected callers to a single or multiple e-mail addresses.
- How do I set up my mailbox to give my callers an option to press "0" for an operator?
If your mailbox on the old system is set up with "zero out" to another directory number, it will be set up the same way with the same phone number as the old system. Contact the Division of IT to request that your mailbox prompts callers to press "0" for an operator.
- In the old system, I could transfer callers straight into voice mailboxes without ringing the recipient's telephone. Can I do this in the new system?
Unfortunately, this feature is not available. Encouraging voice mail users to forward their telephones to voice mail when they're not at their desk will decrease the amount of time it takes to transfer callers to a voice mail box.
- In the old system, I could record a unique greeting for my callers to hear when my telephone line was busy. Can I do this in the new system?
Unfortunately, this feature is not available. Greetings in the new system work like this:
If your telephone rings and you don't answer, as well as if your line is in use, callers will reach your voice mailbox and hear one of these greetings, depending on how you have set up your mailbox:
- If you would like the system to read your name to callers in lieu of callers hearing your recorded name, press * after being prompted to record your name.
- If you would like the system to play a generic greeting for callers, in lieu of callers hearing your recorded greeting, press * after being prompted to record your greeting.
Integrated Messaging
- My telephone's red light isn't illuminating when I have a voice mail message anymore. Is this the way it's supposed to work?
By default, the light will not illuminate. If you prefer to see the visual indicator in addition to receiving your voice mail messages in your e-mail account, call the IT Help Desk at (573) 882-5000.
- When I delete messages using my telephone, they aren't deleted in my e-mail account and vice versa. Is this the way it's supposed to work?
Yes. For now, you will need to delete messages from your e-mail account and from your telephone. If you do not delete them from your telephone, the system will save them for 10 days and then delete them.
- Can I subscribe to Integrated Messaging no matter what e-mail client I'm using?
Yes. University-supported e-mail clients are able to receive messages with .wav voice mail attachments.
- How does my computer play my voice mail messages?
Your computer must have audio player software installed that is capable of playing a standards-based audio file called .wav. A few compatible players include Windows Media Player, Quick Time and iTunes. Windows, Macintosh and Linux computers all have free audio software available for download if your computer doesn't already have it installed. Your computer must also have an audio card and internal or external speakers. Check with your IT pro to make sure you have the software and hardware required to play .wav files.
- Some of the voice mail messages I receive in my e-mail box are so quiet, I can't hear them. Is there a volume setting I can adjust?
Try adjusting the volume on your computer speakers as well as the volume on your media player. Some messages may be hard to hear because the caller has spoken quietly or because there was interference in the connection.
- Lately, when I login to my voice mailbox from my telephone, the system tells me that my primary mailbox cannot be accessed and to wait while it attempts to access my secondary mailbox. What does this mean?
Depending on changes that occasionally happen with the e-mail system, the voice mail system may require a little more time to locate your e-mail account information. In this scenario, the voice mail system alerts you with this message while it locates your information. If you cannot access your mailbox after hearing this message, call the IT Help Desk at (573) 882-5000.
- I'm an Integrated Messaging user and sometimes when I login to my mailbox, it says, "Accessing your mailbox." What does this mean?
Depending on changes that occasionally happen with the e-mail system, the voice mail system may require a little more time to locate your e-mail account information. In this scenario, the voice mail system alerts you with this message while it locates your information. If you cannot access your mailbox after hearing this message, call the IT Help Desk at (573) 882-5000.
Follow Me
- Can Follow Me service send or forward calls to a long-distance phone number?
No. Follow Me service will only dial numbers within the local calling area.
- Can I set up my mailbox so my callers can follow me to my mobile phone number?
Yes, you can follow someone to any number in the local calling area. Remember that calls to cell phones will incur normal per minute charges specific to your service plan.
- Using myMessaging, I have several incoming calls and voice mail rules established and enabled. I'm testing the call and voice mail handling and it's not working correctly. What do I do?
Check to make sure you have used ten digits (573882XXXX) in the telephone number field for all incoming calls and all voice mail telephone numbers. Check to make sure you have used seven (882XXXX, on campus) or eight (9445XXXX, off campus) digits in the telephone number field for all outbound call rules.
Check to see if you have multiple enabled rules affecting the number you're testing with. If you do, you must assign priority to each rule so the system knows how to route the calls, voice mails and notifications.
- What does the myMessaging Web site look like if I'm a Follow Me subscriber?
If you subscribe to Integrated Messaging with Follow Me, you can expect your Web site to look like like this screenshot.
Request or Change Service
- I've never been a voice mail user and need to request new service. What do I do?
Your departmental fiscal officer and/or telecommunications coordinator needs to request service. Required information includes user's first and last name, university telephone number, University username (PawPrint) and university MoCode used for applicable monthly recurring charges.
- Is there a charge to add, change or delete voice mail services?
No.
- I'm a voice mail user. My phone number has changed. What do I do?
Your departmental fiscal officer and/or Telecommunications coordinator needs to request that your voice mail service be moved to your new telephone number.
- I'm an authorized fiscal signer and/or telecommunications coordinator. Are there any new processes I need to follow when requesting service additions or deletions?
Yes. Voice mail services are now associated with users, instead of phone numbers requiring the following new processes:
- When adding service, users must be eligible to subscribe. You must submit first name, last name, University username (PawPrint) and the telephone number. Voice mail cannot be added without this information.
- Voice mail service will be automatically terminated and the billing removed when university employees terminate from the system. However, to remove billing as soon as possible when an employee terminates from your department, you should notify the Division of IT in lieu of waiting until the service is removed automatically.
|
