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Division of IT: Telecom Services
Toll-Free Service
Some MU departments have found that they can enhance their customer service by offering a toll-free number to callers. The Division of IT will work with departments to determine if toll-free service is a good option for their particular situation. Toll-free prefixes currently include 800, 866, 877, and 888.
Fees
There is no set-up or installation fee for toll-free service. However, there can be charges if a new local phone number must be installed. Departments will pay a usage rate of six cents per minute for all calls to the toll-free number.
Availability
Any MU department can request toll-free services but the number must be associated with a local telephone number. If no existing line is suitable, new local service must be installed in addition to the toll-free service. To request service or a consultation, call the Division of IT at (573)882-2000.
Vanity Numbers
It is possible to have a "vanity" toll-free number, like 1-800-CAT-PAWS, to identify a particular service. The Division of IT can work with departments to determine if a particular vanity number is available for their service.
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