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Division of IT: Security
Obtaining Internet Headers
To effectively report spam or other abusive e-mail, you must include the Internet headers that come with the original message. See below for instructions on obtaining Internet headers using various popular e-mail clients.
Obtaining Internet Headers Using Outlook 2003 E-Mail
- Open the message.
- Go to View.
- Select Options.
- Copy the text of Internet Headers into an e-mail and forward it, along with the e-mail in question, to the Division of IT. Spam should be sent to spam@missouri.edu. Other problem e-mail should be sent to abuse@missouri.edu.
Obtaining Internet Headers Using Outlook Express
- Select and open the message to view.
- Under the File menu, select Properties.
- Select the Details tab.
- Select all text under the details tab in the Internet headers for this message area by clicking in the area and pressing Ctrl+A. This action should highlight the text.
- Copy the selected text by pressing Ctrl+C.
- Close the Properties window by pressing OK.
- Prepare to forward the original note (Press Ctrl+F or click on the Forward button, or choose from the Message menu item Forward). Do not send the message yet.
- The body of the note will appear in the compose window.
- Click before the "-----Original Message---".
- Then paste in the headers you copied, by pressing Ctrl+V.
- At the top of the note, provide information identifying yourself, how to contact you, and other comments or questions.
- Fill in the "To:" field with the e-mail address to which the report is to be sent. Spam goes to spam@missouri.edu. Abusive e-mail goes to abuse@missouri.edu.
- Press Send.
Obtaining Internet Headers Using Outlook 2007
- Double click on the e-mail message so that it is open in its own window.
- Locate the Options block, which is the fourth block over in the Message tab at the top.
- To the right of Options, there is a little button with an arrow in it. Click on it and you will see a screen with the Internet headers in the bottom section.
- Select this information and copy/paste it as needed.
You can also view the Internet headers directly from your inbox without opening the message. Just right click on the message in your inbox and choose Message Options. You will be looking at the headers at this point.
Webmail
Webmail cannot expose "header" lines needed to trace an e-mail message. The data exists in the note but Webmail just can't show it. You can use Microsoft Outlook or other tools to see all the hidden header lines.
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