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Division of IT: New to IT@Mizzou?
IT@Mizzou 2009 FAQ
Technology at Mizzou
- What is the Division of IT?
- The Division of Information Technology (IT) is your resource for information technology, including computers, networks, phones, cable TV, and ID cards.
- Do I have a Mizzou e-mail account?
- Yes. All official University communications will be sent only to your MU e-mail account. You can access your e-mail from webmail.mizzou.edu.
- I have a disability. Are there technology resources available?
- Yes. The Adaptive Computing Technology (ACT) Center helps people with learning, visual, and mobility impairments. Call the ACT Center at (573)884-2828 or visit N18 in Memorial Union.
- What is a Mizzou TigerCard?
- Your Mizzou TigerCard is your student ID card. It has many uses, including entry into your residence hall, eating in the dining halls, and charging purchases at the Bookstore or TigerTech.
- Where do I get my TigerCard?
- At the ID Office, located downstairs in the University Bookstore. Summer Hours are Monday-Friday, 8 a.m.-4 p.m. A government-issued photo ID is required (driver's license, passport, or state ID) as proof of identity to get your TigerCard.
- What happens if I lose my TigerCard?
- Anyone who finds it can use it, so report a lost ID immediately to (573)882-1871. Get a new ID made at the ID office downstairs in the University Bookstore for a $20 replacement fee, charged to your student account. Bring a government-issued photo ID as proof of identity. You will have to have a new photo taken for your replacement ID.
Computing at MU
- Am I required to bring a computer?
- No. Bringing a computer is a matter of preference. There are more than 50 computing sites available across campus for student use. If you do bring a personal computer, there are minimum hardware and software requirements for using the campus networks and free MU-Ready software.
- Should I bring a laptop or a desktop computer?
- It's a matter of personal convenience. Consider mobility and room size. If you bring a laptop, be sure to get a lock for it.
- Where can I buy a computer to use at MU?
- You can purchase a computer anywhere for use at MU, but TigerTech's computer bundles are frequently the best deal. TigerTech, the computer store in the University Bookstore, carries educationally priced computers, peripherals, and software.
- Do I register my personal computer?
- Yes. You must register all computers, networked devices, and gaming systems to use them on MU's network. You will be prompted to register online in the fall.
- Where can I have my computer repaired?
- Personal computers can be brought to the Service Desk at TigerTech for repair. The Service Desk can help you on a walk-up basis with basic issues. If there is a problem that involves more than a "quick fix," it can be checked into the service department to be repaired by certified technicians.
- If I do bring my computer, what software should I have?
- Windows: Windows XP or Vista; Microsoft Office 2007. Mac: Macintosh OS 10.4 or 10.5; Microsoft Office 2008. Consult Let Your Major Be Your Guide, available at TigerTech, for recommendations particular to your major.
- What do I use for anti-virus software?
- The Division of IT provides free anti-virus software for download at the Software Distribution Site.
Technology Help and Support
- How do I get help with technology?
- Try help.missouri.edu, where you can search the KnowledgeBase for a solution to your question.
- Who can I ask if I can't find the answer online?
- Call the IT Help Desk at (573)882-5000. Support staff can answer your computing and telecommunications questions.
- I need to learn new software. Can I get help?
- Yes. IT Training offers free software training on Microsoft Office, Adobe Creative Suite, Web design and programming, and movie and animation production. Each course is a 2-4 hour session. See complete course descriptions and register online on the IT Training pages.
- What if I need more help?
- IT Training offers free one-on-one sessions every Friday from 1-4 p.m. for students who have already attended a training course. Bring a practical example of a current project on which you would like assistance.
Network and Internet Access
- How do I get myself and my computer MU-Ready?
- Just follow the convenient MU-Ready checklist to ensure that you and your computer are ready to take advantage of all the technology available to you at MU. It covers things like establishing your personal password, getting your student ID, and installing MU-Ready software.
- Is wireless Internet access available?
- More than 75% of campus has indoor and outdoor wireless coverage. Residence hall rooms do not have wireless coverage. However, many common areas in residence halls have wireless coverage.
- How do I connect to the wireless network?
- Instructions for connecting to MizzouWireless are in the IT@Mizzou guide or online at help.missouri.edu. You will find the IT@Mizzou Guide in your residence hall room when you arrive in the fall.
- How do I connect to the network?
- All you need to connect to TigerNet is an Ethernet cable. Be sure to bring one with you. Instructions for connecting are in the IT@Mizzou guide or online at help.missouri.edu. You will find the IT@Mizzou Guide in your residence hall room when you arrive in the fall.
Computing Sites
- What if I don't have a computer?
- There are more than 50 computing sites located conveniently around campus and in residence halls. Hours vary. Visit the sites directory for locations and availability.
- What kind of computers and software are available in the computing sites?
- Windows, Mac, Linux, and Unix workstations are available. Windows and Mac workstations have Microsoft Office applications, e-mail, Internet, graphics, and computational software. Visit the sites hardware and software pages for complete lists.
- Is there a charge to use the computing sites?
- No, not as long as you are enrolled and have paid your Information Technology Fee (ITF).
- How much does it cost to print in the sites?
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- 8.5x11, black: $.05
- 8.5x11, color: $.50
- 11x17, black: $.10
- 11x17, color: $1.00
- Plotter: $2.00 per print
- What is Print Smart?
- All students receive a yearly, non-refundable print quota of $35. Students enrolled for the summer semester receive an additional $7 quota. If you exceed your quota, your student account will be billed for each additional page (side) printed. Refer to the Print Smart page for more information.
- What is Print Anywhere?
- Print Anywhere is software that allows you to print to most computing site printers from a personal computer. Refer to the Print Anywhere page for more information.
- Can I borrow a laptop computer to use on campus?
- Yes. Laptops are available to MU students for two-hour checkout periods at no charge. Students will need an MU student ID to check one out. Laptop computers may be used only in the building where they are checked out. The laptop is the responsibility of the person who checks the laptop out, and he/she will be charged for any damage.
Residence Hall Technology
- Is there Internet service in the residence halls?
- Yes. The cost of Internet service in residence hall rooms is included in the room rate. There is an active Ethernet network port for each student in each room. Students are responsible for providing their own Ethernet cable.
- Do I get wireless Internet in my room?
- No. Wireless access is not available in individual rooms, but most common areas have wireless access.
- Can I get technology help in my res hall room?
- Yes. The ResTech program offers free in-room support by appointment. ResTechs help resolve issues concerning computer problems, software questions, general troubleshooting issues, telephone/voicemail problems, and cable TV problems. Make an appointment online at the Restech home page.
- Are there computing sites in the residence halls?
- Yes. Most residence halls have a computing site with printer(s) and Internet access. Hours vary. Check the IT Map or the sites directory for the nearest location. You will find the IT Map in your residence hall room when you arrive in the fall.
- What about cable TV service?
- Each room has an active cable television outlet for Mizzou Cable. Mizzou Cable offers 60 channels including the major networks. Bring a cable-ready TV and coaxial cable. The cost is included in the room rate.
- What about telephone service?
- Local telephone service is available by subscription for $12.25/month plus installation. Additional subscription options include long distance and voice mail. Bring a touch-tone phone if you would like service. Visit the student phone page to sign up online in the fall.
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