E-Commerce Service

E-commerce service enables secure credit card and check payments on the Internet. Customers make payments by accessing an e-commerce application with a web browser, then entering credit card or checking account information.

Departments wishing to accept e-commerce payments will need a "front-end" web application that meets their business need (e.g., buying merchandise, registering for a conference or class). The front-end application connects to a service provider that accepts payment in a secure environment. The University of Missouri has contracted with Nelnet Business Solutions, Inc. (NBS) to use QuikPAY to provide online credit card and check payment processing services from an e-commerce web application. Your department has several options for creating the front-end application:

1. develop the application using technical staff in your department;
2. develop the application using campus information technology staff (if available); or
3. purchase the application from a vendor.

If you purchase an application, it may provide a way to securely accept payments. The Treasurer's Office and e-commerce team members will review the application to ensure that it securely accepts payments in accordance with the University's security guidelines.

The Treasurer's Office and e-commerce team members will work with you (and your vendor if you purchased an application) to connect your front-end application to QuikPAY to accept credit card and check payments. The University has processes in place to feed e-commerce payments to the Financial Systems General Ledger.

Please refer to the University of Missouri e-commerce procedures page to learn how to implement an e-commerce solution.

There are strict guidelines to implementing e-commerce service. For more information on e-commerce security, visit the Information Security and Accounts Management (ISAM) pages to become familiar with the requirements in the e-commerce security guide.

E-Commerce Fees

QuikPAY fees1	Cost(s)
Server and application setup (one-time fee)	$900
Server hosting fee (per application)	$50/month
Charge for credit card	$0.25/transaction
Charge for e-checks	$0.13/transaction $0.98/return $1.38/resubmitted
Bank & gateway fees2	Cost(s)
New merchant ID (one-time fee)	$25
Merchant ID	$5/month
Internet service fee	$20/month
Discount rate3	MasterCard/Visa: 1.8452% ($5/month min.) Discover, standard: 1.67% (no min.) Discover, business/corporate: 2.171% (no min.) American Express: 2.50%
Authorization fee	MasterCard/Visa: $0.0195/transaction Discover: $0.11/transaction American Express: $0.11/transaction
ISAM security fees	Cost(s)
Initial e-commerce application audit	$75/hour (average 8-10 hours for QuikPAY applications; 15-20 hours for vended applications)
Annual reaudit of existing e-commerce application	$75/hour (average 4-5 hours for QuikPAY applications; 10-15 hours for vended applications)
1 All QuikPAY fees are invoiced monthly from Nelnet Business Solutions and are allocated to each department. 2 Bank fees are calculated monthly. Bank fees are automatically charged to the department MoCode/Account by the campus or Hospital Accounting Services department. 3 The discount rate is a per-transaction cost. In addition to the discount rate, MasterCard and Visa transactions are subject to additional fees called interchange fees. These are fees that the credit card issuing bank charges when a merchant accepts a certain type of MasterCard or Visa card. These fees can vary depending on the type of card accepted. Interchange fees can add 0.20% - 0.30% to each MasterCard/Visa transaction, whereas some cards have little or no interchange fees.

Obtaining E-Commerce Service

To begin the process of obtaining e-commerce service, please submit an e-commerce service request form. Once you have submitted your request, a member of the e-commerce team will contact you to discuss your service request and business needs.

Questions?

Check out the FAQ or contact John Layman at (573)882-3318 or laymanj@umsystem.edu.