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Division of IT: E-Mail
E-Mail: Additional Information
Important Note about Student Webmail Availability
The Division of IT is in the process of replacing the current student Webmail system with Outlook Live. The transition to Outlook Live will take several months. Students are encouraged to begin using Outlook Live, instead of the old Webmail system, as soon as possible. Please see the Outlook Live transition page for more information. The information below is relevant only for the old Webmail system.
User ID and Password
Use your PawPrint/SSO ID and password. (Your PawPrint/SSO ID is sometimes referred to as an Exchange e-mail ID, user ID, user name, SSO ID or Bengal ID; most of the time, they're the same thing.) Student PawPrints/SSO IDs typically consist of six characters: three initials plus three random letters and numbers. Faculty and staff PawPrints/SSO IDs typically consist of last name and first initial(s).
Forgotten Password
Students: Use myZou to reset forgotten passwords. Click the Forgot Your Password? link in myZou, then the Current Users button, and follow the instructions.
Faculty/staff: You can reset a forgotten password with the Password Reset tool — but only if you have already set up your "Three Questions". These security questions enable us to verify who you are. The Reset tool will ask you for the answers to your three security questions; if you answer correctly, you can create your new password.
If you know your password but just want to change it, use the Password Manager tool.
For more information about password management, please refer to the account passwords page.
Server Names
| Faculty/staff |
smtp.missouri.edu |
imap.missouri.edu
pop.missouri.edu |
| Students |
smtp.mizzou.edu |
imap.mizzou.edu
pop.mizzou.edu |
Undeliverable Messages
If you receive returned undeliverable messages that you did not send it is most likely a result of a computer mass-mailing virus or worm. It does not necessarily mean that others have access to your account or that your computer is infected by the virus. However, you should continually update your antivirus and operating system software to protect your computer from infections. Do not open suspicious e-mail attachments. Learn more on our security pages.
E-Mail Access While Traveling
Whether you're leaving campus for a week, a semester or a year, if you need to access your e-mail while you're gone, take a few minutes to determine what you need to do in order to securely access your account.
Webmail provides the simplest access from remote locations. If you cannot find a way to securely access MU e-mail, contact your departmental IT professional or the IT Help Desk at (573)882-5000. Another option is a Smartphone or mobile device.
If you are using your own computer (your laptop, for example), you probably will not need to install the security certificate at all — you can simply log in to Webmail at webmail.missouri.edu ( or webmail.mizzou.edu for student access). If you don't yet have a security certificate, download and install it from the Webmail login page. If you use Outlook Express or Entourage, make sure Secure Sockets Layer (SSL) is enabled for your e-mail client.
If you are using a private computer (such as a rental/borrowed computer or institutional workstation), you will need to install the security certificate in order for Webmail to function. (Some rental and institutional machines might require that you reinstall the certificate each time.) Outlook Express or Entourage e-mail clients might not be available (or settings might not be changeable) on publicly used systems. Webmail might be a better option.
Webmail Time-Outs
If you are using a computer that's not your own (for example, while traveling), you should choose the Public or shared computer option when you log in to Webmail. This option will cause your Webmail session to "time out" after 15 minutes, which will help protect your privacy after you're done with that computer. If you choose the Private computer option, Webmail will time out after 24 hours. This option is less secure — if you forget to use the Log Off button while using the Private computer option, your e-mail will be available to anyone else that uses the computer in the next 24 hours.
Changing Information in the Global Address List
Some information that is presented in the Global Address List in Outlook can be changed. Follow the procedures below to have your information updated.
Students
Students may change their address or phone number themselves by using myZou.
If your legal name has changed, update your information through the Admissions Office, 230 Jesse Hall. Then contact the IT Help Desk at (573)882-5000 to have the Global Address List updated.
Faculty/Staff
To change your work address or phone number, update your information using the Change of Address Form (instructions here). The Global Address List will automatically be updated.
To change your job title, contact your departmental Human Resources representative.
If your legal name has changed, process a name change through your Departmental HR Representative, then contact your Departmental IT Professional.
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